Every major UK train operator offers Delay Repay compensation when your train is delayed. You are entitled to 25-100% of your single fare for delays from 15 minutes. Unlike flight delay compensation, operators cannot use bad weather as an exemption. Claim within 28 days at the operator website. (Source: National Rail Conditions of Travel 2026)
Delay Repay Compensation Levels
Tip The delay is measured at your final destination, not at any intermediate station. If your scheduled connection was missed due to delay, the total delay is measured from your origin to your ticketed final destination. |
Common Rejection Reasons -- and How to Counter
Important If your Delay Repay claim is rejected or ignored for more than 20 working days, escalate to the Rail Ombudsman (free, independent) at railombudsman.org. The Rail Ombudsman can award up to 25,000 pounds and operators are bound by its decisions. |
Disclaimer: This article is for information only and does not constitute financial or legal advice. Consult a qualified adviser for guidance tailored to your situation. Always check the FCA register at register.fca.org.uk before dealing with any financial firm. |
Frequently Asked Questions
Can I claim Delay Repay for disruption caused by bad weather?
Yes. Severe weather is not an extraordinary circumstance under Delay Repay. This differs from aviation rules -- UK261 has a severe weather exemption, Delay Repay does not. (Source: NRCoT 2026)
Is there a limit to how many Delay Repay claims I can make?
No. There is no limit. If your train is delayed every day, you can claim every time. Keep all tickets and claim every qualifying delay.
Sources
- National Rail Conditions of Travel: nationalrail.co.uk
- Rail Ombudsman: railombudsman.org
