Whether you need to make a claim, query your renewal, or update your details, having the right phone number for your UK car insurer saves time and frustration. This page lists verified contact numbers for every major UK car insurer, updated for April 2026.
Our Verdict
Bookmarking this page means you'll always find the right number fast — particularly important in an emergency. For claims, call immediately and have your policy number ready. For renewals, always compare quotes before calling — you may find a better deal elsewhere first.
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Car Insurance Claims Numbers (24/7)
Source: Insurer websites. Correct as of April 2026. Always verify on your policy documents.
Insurer
Claims Number
Hours
Admiral
0333 220 2000
24/7
Aviva
0800 246 8384
24/7
AXA
0330 024 2255
24/7
Churchill
0345 877 6680
24/7
Direct Line
0345 246 8704
24/7
Hastings Direct
0333 321 9801
24/7
LV= (Liverpool Victoria)
0800 032 2999
24/7
Saga
0800 001 5424
24/7
NFU Mutual
Via local agency or 0800 015 1019
Mon–Fri 8am–6pm, Sat 9am–12pm
Zenith
0344 326 7574
24/7
RAC Insurance
0330 159 0364
24/7
Customer Service Numbers
Source: Insurer websites. Always verify numbers on your policy documents. Correct April 2026.
Insurer
Customer Service
Typical Hours
Admiral
0333 220 2000
Mon–Fri 8am–8pm, Sat 9am–5pm
Ageas
0345 122 3300
Mon–Fri 8am–6pm
Aviva
0800 051 5704
Mon–Fri 8am–7pm, Sat 8:30am–5pm
AXA
0330 024 1110
Mon–Fri 8am–7pm, Sat 9am–5pm
Churchill
0345 877 6680
Mon–Fri 8am–8pm, Sat 9am–5pm
Direct Line
0345 246 8703
Mon–Fri 8am–8pm, Sat 9am–5pm, Sun 9am–5pm
Esure
0345 045 2525
Mon–Fri 8am–8pm, Sat 9am–5pm
Hastings Direct
0333 321 9801
Mon–Fri 8am–8pm, Sat 8am–6pm, Sun 9am–5pm
LV=
0800 032 2999
Mon–Fri 8am–8pm, Sat 8am–6pm
Saga
0800 092 0602
Mon–Fri 8am–8pm, Sat 9am–5pm
1st Central
0333 043 2066
Mon–Fri 9am–6pm, Sat 9am–1pm
Ageas (car claims)
0345 002 0027
24/7 for claims
Allianz
0330 678 5678
Mon–Fri 8am–6pm
NFU Mutual
Via local agency
Branch hours vary
Zenith (customer)
0344 326 7573
Mon–Fri 9am–7pm, Sat 9am–1pm
Tesco Car Insurance
0345 366 7688
Mon–Fri 8am–9pm, Sat/Sun 9am–5pm
Halifax
0345 606 9090
Mon–Fri 8am–8pm, Sat 9am–5pm
RIAS
0333 014 1100
Mon–Fri 8am–8pm, Sat 9am–5pm
Swinton
0330 143 3549
Mon–Fri 9am–7pm, Sat 9am–5pm
📞 Tip: Numbers beginning 0800 are free from UK mobiles. Numbers beginning 033X or 034X are charged at local rate and are usually included in mobile allowances. Avoid 0870 numbers where possible.
Windscreen Repair Contact Numbers
Source: Insurer websites. Correct April 2026.
Insurer
Windscreen Number
Admiral
0333 220 2000 (select windscreen option)
Aviva
0800 694 6394
Churchill
0800 246 8315
Direct Line
0800 269 999
LV=
0800 032 6353
Zenith
0808 178 8126
Renewal Contact Numbers
For renewals, we always recommend comparing quotes on at least two comparison sites before calling your insurer. If you've found a better deal, call your insurer and ask if they can match or beat it — many will. Key comparison sites: MoneySuperMarket, Compare the Market, GoCompare, Confused.com.
Tips When Calling Your Insurer
Have your policy number ready — this speeds up all calls significantly
For claims: also have your vehicle registration, incident date/location, and third party details
Call mid-week (Tuesday–Thursday) and mid-morning for shorter wait times
For renewals: compare quotes first, then call — you have negotiating power
Request a call reference number at the end of any important call
For complaints: insurers must acknowledge within 3 business days and resolve within 8 weeks (FCA rules)
What to Do if You Can't Reach Your Insurer
Try live chat on the insurer's website — often faster than phone
Check the insurer's app — many support chat and claims initiation
For urgent claims out of hours: most 24/7 numbers are for exactly this scenario
Contact the Financial Ombudsman Service (FOS) if unresolved: 0800 023 4567
For uninsured driver incidents: report to police (101 non-emergency) and your insurer
Frequently Asked Questions
What number do I call to make a car insurance claim?
Most UK insurers have 24/7 claims lines. Key numbers: Admiral 0333 220 2000, Aviva 0800 246 8384, Direct Line 0345 246 8704, Churchill 0345 877 6680, LV= 0800 032 2999, Saga 0800 001 5424, Hastings Direct 0333 321 9801. Always have your policy number ready.
Are car insurance phone numbers free to call?
Numbers starting with 0800 are free from mobiles and landlines. Numbers starting with 0333, 0344, or 0345 are charged at local rate and are typically included in mobile phone allowances. Numbers starting with 0870 or 09 may be premium rate — avoid these.
What information do I need when calling my insurer?
Have ready: your policy number, vehicle registration, your personal details (name, address, date of birth), and for claims: date/time/location of incident, details of any other parties involved, and witness information if available.
Can I manage my car insurance online instead of calling?
Yes. Most major UK insurers now offer full online policy management, live chat, and app-based services. Ageas, Admiral, Churchill, and Direct Line all offer comprehensive online portals. However, for complex claims, a phone call is usually faster.
What is the best time to call car insurance?
Most insurers are busiest on Monday mornings and just after 9am. Mid-week (Tuesday to Thursday) and mid-morning are typically the quietest times with shortest wait times.
Disclaimer: This article is for informational purposes only and does not constitute financial advice. Insurance products and prices change frequently — always check directly with the provider and compare quotes before purchasing. Kaeltripton.com may earn a commission from qualifying purchases through links on this page. Sources: Which?, Trustpilot, Defaqto, FCA, ABI, Confused.com, MoneySuperMarket, NimbleFins, Smart Money People.
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Editorial Disclaimer
The content on Kaeltripton.com is for informational and educational purposes only and does not constitute financial, investment, tax, legal or regulatory advice. Kaeltripton.com is not authorised or regulated by the Financial Conduct Authority (FCA) and is not a financial adviser, mortgage broker, insurance intermediary or investment firm. Nothing on this site should be construed as a personal recommendation. Rates, figures and product details are indicative only, subject to change without notice, and should always be verified directly with the relevant provider, HMRC, the FCA register, the Bank of England, Ofgem or other appropriate authority before any financial decision is made. Past performance is not a reliable indicator of future results. If you require regulated financial advice, please consult a qualified adviser authorised by the FCA.
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Chandraketu Tripathi
Finance Editor · Kaeltripton.com
Chandraketu (CK) Tripathi, founder and lead editor of Kael Tripton. 22 years in finance and marketing across 23 markets. Writes on UK personal finance, tax, mortgages, insurance, energy, and investing. Sources: HMRC, FCA, Ofgem, BoE, ONS.
