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Car Insurance Contact Numbers UK 2026: Every Major Insurer

CT
Chandraketu Tripathi
Finance Editor, Kaeltripton
Published 4 Apr 2026
Last reviewed 4 May 2026
✓ Fact-checked
Car Insurance Contact Numbers UK 2026: Every Major Insurer
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By Chandraketu Tripathi  |  Updated April 2026
Whether you need to make a claim, query your renewal, or update your details, having the right phone number for your UK car insurer saves time and frustration. This page lists verified contact numbers for every major UK car insurer, updated for April 2026.
Our Verdict
Bookmarking this page means you'll always find the right number fast — particularly important in an emergency. For claims, call immediately and have your policy number ready. For renewals, always compare quotes before calling — you may find a better deal elsewhere first.
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Car Insurance Claims Numbers (24/7)

Source: Insurer websites. Correct as of April 2026. Always verify on your policy documents.
InsurerClaims NumberHours
Admiral0333 220 200024/7
Aviva0800 246 838424/7
AXA0330 024 225524/7
Churchill0345 877 668024/7
Direct Line0345 246 870424/7
Hastings Direct0333 321 980124/7
LV= (Liverpool Victoria)0800 032 299924/7
Saga0800 001 542424/7
NFU MutualVia local agency or 0800 015 1019Mon–Fri 8am–6pm, Sat 9am–12pm
Zenith0344 326 757424/7
RAC Insurance0330 159 036424/7

Customer Service Numbers

Source: Insurer websites. Always verify numbers on your policy documents. Correct April 2026.
InsurerCustomer ServiceTypical Hours
Admiral0333 220 2000Mon–Fri 8am–8pm, Sat 9am–5pm
Ageas0345 122 3300Mon–Fri 8am–6pm
Aviva0800 051 5704Mon–Fri 8am–7pm, Sat 8:30am–5pm
AXA0330 024 1110Mon–Fri 8am–7pm, Sat 9am–5pm
Churchill0345 877 6680Mon–Fri 8am–8pm, Sat 9am–5pm
Direct Line0345 246 8703Mon–Fri 8am–8pm, Sat 9am–5pm, Sun 9am–5pm
Esure0345 045 2525Mon–Fri 8am–8pm, Sat 9am–5pm
Hastings Direct0333 321 9801Mon–Fri 8am–8pm, Sat 8am–6pm, Sun 9am–5pm
LV=0800 032 2999Mon–Fri 8am–8pm, Sat 8am–6pm
Saga0800 092 0602Mon–Fri 8am–8pm, Sat 9am–5pm
1st Central0333 043 2066Mon–Fri 9am–6pm, Sat 9am–1pm
Ageas (car claims)0345 002 002724/7 for claims
Allianz0330 678 5678Mon–Fri 8am–6pm
NFU MutualVia local agencyBranch hours vary
Zenith (customer)0344 326 7573Mon–Fri 9am–7pm, Sat 9am–1pm
Tesco Car Insurance0345 366 7688Mon–Fri 8am–9pm, Sat/Sun 9am–5pm
Halifax0345 606 9090Mon–Fri 8am–8pm, Sat 9am–5pm
RIAS0333 014 1100Mon–Fri 8am–8pm, Sat 9am–5pm
Swinton0330 143 3549Mon–Fri 9am–7pm, Sat 9am–5pm
📞 Tip: Numbers beginning 0800 are free from UK mobiles. Numbers beginning 033X or 034X are charged at local rate and are usually included in mobile allowances. Avoid 0870 numbers where possible.

Windscreen Repair Contact Numbers

Source: Insurer websites. Correct April 2026.
InsurerWindscreen Number
Admiral0333 220 2000 (select windscreen option)
Aviva0800 694 6394
Churchill0800 246 8315
Direct Line0800 269 999
LV=0800 032 6353
Zenith0808 178 8126

Renewal Contact Numbers

For renewals, we always recommend comparing quotes on at least two comparison sites before calling your insurer. If you've found a better deal, call your insurer and ask if they can match or beat it — many will. Key comparison sites: MoneySuperMarket, Compare the Market, GoCompare, Confused.com.

Tips When Calling Your Insurer

  • Have your policy number ready — this speeds up all calls significantly
  • For claims: also have your vehicle registration, incident date/location, and third party details
  • Call mid-week (Tuesday–Thursday) and mid-morning for shorter wait times
  • For renewals: compare quotes first, then call — you have negotiating power
  • Request a call reference number at the end of any important call
  • For complaints: insurers must acknowledge within 3 business days and resolve within 8 weeks (FCA rules)

What to Do if You Can't Reach Your Insurer

  • Try live chat on the insurer's website — often faster than phone
  • Check the insurer's app — many support chat and claims initiation
  • For urgent claims out of hours: most 24/7 numbers are for exactly this scenario
  • Contact the Financial Ombudsman Service (FOS) if unresolved: 0800 023 4567
  • For uninsured driver incidents: report to police (101 non-emergency) and your insurer

Frequently Asked Questions

What number do I call to make a car insurance claim?
Most UK insurers have 24/7 claims lines. Key numbers: Admiral 0333 220 2000, Aviva 0800 246 8384, Direct Line 0345 246 8704, Churchill 0345 877 6680, LV= 0800 032 2999, Saga 0800 001 5424, Hastings Direct 0333 321 9801. Always have your policy number ready.
Are car insurance phone numbers free to call?
Numbers starting with 0800 are free from mobiles and landlines. Numbers starting with 0333, 0344, or 0345 are charged at local rate and are typically included in mobile phone allowances. Numbers starting with 0870 or 09 may be premium rate — avoid these.
What information do I need when calling my insurer?
Have ready: your policy number, vehicle registration, your personal details (name, address, date of birth), and for claims: date/time/location of incident, details of any other parties involved, and witness information if available.
Can I manage my car insurance online instead of calling?
Yes. Most major UK insurers now offer full online policy management, live chat, and app-based services. Ageas, Admiral, Churchill, and Direct Line all offer comprehensive online portals. However, for complex claims, a phone call is usually faster.
What is the best time to call car insurance?
Most insurers are busiest on Monday mornings and just after 9am. Mid-week (Tuesday to Thursday) and mid-morning are typically the quietest times with shortest wait times.
Related Articles
Disclaimer: This article is for informational purposes only and does not constitute financial advice. Insurance products and prices change frequently — always check directly with the provider and compare quotes before purchasing. Kaeltripton.com may earn a commission from qualifying purchases through links on this page. Sources: Which?, Trustpilot, Defaqto, FCA, ABI, Confused.com, MoneySuperMarket, NimbleFins, Smart Money People.
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Editorial Disclaimer

The content on Kaeltripton.com is for informational and educational purposes only and does not constitute financial, investment, tax, legal or regulatory advice. Kaeltripton.com is not authorised or regulated by the Financial Conduct Authority (FCA) and is not a financial adviser, mortgage broker, insurance intermediary or investment firm. Nothing on this site should be construed as a personal recommendation. Rates, figures and product details are indicative only, subject to change without notice, and should always be verified directly with the relevant provider, HMRC, the FCA register, the Bank of England, Ofgem or other appropriate authority before any financial decision is made. Past performance is not a reliable indicator of future results. If you require regulated financial advice, please consult a qualified adviser authorised by the FCA.

CT
Chandraketu Tripathi
Finance Editor · Kaeltripton.com
Chandraketu (CK) Tripathi, founder and lead editor of Kael Tripton. 22 years in finance and marketing across 23 markets. Writes on UK personal finance, tax, mortgages, insurance, energy, and investing. Sources: HMRC, FCA, Ofgem, BoE, ONS.

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