| Energy Bills |
Ovo Energy is a UK supplier with over 4 million customers. In 2026, its standard variable tariff is not published, but typical bills are capped at £1,663 until September. Customer service scores are mixed. Compare before switching. The figures above are as published by the named sources on the review date and are checked against the tables in this guide.
Ovo Energy offers standard and fixed tariffs, but its standard variable tariff is not published; typical bills are capped at £1,663 until September 2026.
KEY FACTS
|
LAST REVIEWED 2026-09-06
What is Ovo Energy and who owns it?
Ovo Energy is a UK domestic energy supplier founded in 2015. It is owned by Ovo Group, a private company. As of 2026, Ovo serves over 4 million customers across Great Britain. The company offers electricity and gas tariffs, including standard variable and fixed deals. Ovo also provides smart meters and energy efficiency advice.
Ovo Energy is one of the largest suppliers in the UK, competing with British Gas, EDF, and Octopus Energy. Its market position is significant, but its standard variable tariff is not published, meaning customers must contact Ovo or use comparison sites to see current prices. The company has faced criticism over customer service, but it also invests in green initiatives.
When considering Ovo, check the latest Ofgem price cap, which sets a maximum for standard variable tariffs. For a typical household, the cap is £1,663 from July to September 2026. This is a reference point, not a specific Ovo price.
How does Ovo Energy compare to other suppliers in 2026?
Ovo Energy is one of several active suppliers in Great Britain. Its standard variable tariff is not published, unlike some rivals. For example, Octopus Energy publishes its Flexible Octopus tariff, while E.ON Next offers Next Flex. British Gas, EDF, and ScottishPower also do not publish their standard variable tariffs. This means direct price comparison is difficult without using a comparison service.
In terms of customer service, Ovo has received mixed reviews on Trustpilot and Which?. Some customers praise its app and communication, while others report billing issues. The company has a Which? rating that is not among the highest, but it is not the lowest either.
When comparing, consider the price cap, which affects all standard variable tariffs. From July to September 2026, the cap is £1,663 for typical dual fuel. From October to December 2026, it rises by 4% to £1,723. Fixed tariffs may be cheaper or more expensive, depending on market conditions.
| Supplier | Owner | Standard variable tariff | Source |
|---|---|---|---|
| British Gas | Centrica | not published | supplier site |
| E.ON Next | E.ON | Next Flex | supplier site |
| EDF | EDF | not published | supplier site |
| Octopus Energy | Octopus | Flexible Octopus | supplier site |
| OVO | OVO | not published | supplier site |
| ScottishPower | Iberdrola | not published | supplier site |
| So Energy | ESB | not published | supplier site |
| Utilita | Utilita | not published | supplier site |
| Utility Warehouse | Telecom Plus | not published | supplier site |
| Fuse Energy | Fuse | not published | supplier site |
| Outfox the Market | Outfox | not published | supplier site |
| Rebel Energy | Rebel | not published | supplier site |
What tariffs does Ovo Energy offer in 2026?
Ovo Energy offers a range of tariffs, including standard variable and fixed deals. However, as of 2026, its standard variable tariff is not published. This means that the exact rate is not publicly available, but it is subject to the Ofgem price cap. For a typical household, the cap is £1,663 from July to September 2026.
Fixed tariffs are also available, but their prices vary. Ovo may offer green tariffs that include renewable electricity. To see current tariffs, customers should visit the Ovo website or use a comparison site. It is important to compare the total cost, including standing charges and unit rates.
When assessing Ovo tariffs, check the price cap period. The cap changes every three months. From October to December 2026, it rises to £1,723, a 4% increase. This affects standard variable tariffs, but fixed tariffs are not directly affected.
How does the energy price cap affect Ovo Energy bills?
The energy price cap sets a maximum price per kWh for standard variable tariffs. Ovo Energy's standard variable tariff is subject to this cap. For a typical dual fuel household paying by direct debit, the cap is £1,663 from July to September 2026. This is a benchmark, not a specific Ovo price.
From October to December 2026, the cap rises by 4% to £1,723. This means that Ovo customers on standard variable tariffs will see their bills increase. The cap is reviewed quarterly by Ofgem. The next cap period starts in January 2027, but the level is not yet confirmed.
To understand your bill, check your actual usage. The typical household uses 2,500 kWh of electricity and 9,500 kWh of gas per year. Your bill will be higher or lower depending on your consumption. The cap applies to unit rates and standing charges, but not to your total bill if you use more than typical.
What is Ovo Energy's customer service like in 2026?
Ovo Energy's customer service has received mixed reviews. On Trustpilot, scores are moderate, while Which? surveys show lower satisfaction compared to some rivals. Common complaints include billing errors and long wait times. However, some customers appreciate the mobile app and online account management.
In 2026, Ovo continues to invest in digital tools. The company offers a smart meter installation service and an app that tracks usage. But customer service remains a pain point. When contacting Ovo, keep records of all communication.
To resolve issues, customers can use the Ovo website, phone, or email. If problems persist, they can escalate to the Energy Ombudsman. It is advisable to check the latest customer service ratings before switching.
How does Ovo Energy handle complaints and disputes?
Ovo Energy has a complaints process that follows industry standards. Customers should first contact Ovo directly. If the issue is not resolved within eight weeks, they can refer it to the Energy Ombudsman. The ombudsman is free and independent.
In recent years, Ovo has faced complaints about billing and switching. The company says it has improved its processes. However, the number of complaints is not published in this review. To avoid disputes, keep meter readings and bills.
If you have a complaint, use the Ovo website to log it. Keep a record of dates and responses. If you are not satisfied, the ombudsman can help. The process is designed to be fair to consumers.
| Cap period | Typical dual fuel, Direct Debit | Change | Source |
|---|---|---|---|
| Jul to Sep 2026 | £1,663 | Ofgem | |
| Oct to Dec 2026 | £1,723 | 4% | Ofgem |
| From 1 Jan 2027 | to be announced late November 2026 | Ofgem |
What are the pros and cons of Ovo Energy in 2026?
Ovo Energy has several advantages. It offers a user-friendly app, smart meters, and green tariffs. The company is also a large supplier, which may provide stability. However, its standard variable tariff is not published, making price comparison harder.
On the downside, customer service scores are mixed. Some users report long wait times and billing issues. Additionally, Ovo's fixed tariffs may not always be the cheapest. It is essential to compare prices.
When weighing pros and cons, consider your priorities. If you value digital tools, Ovo may be suitable. If you want the lowest price, compare with other suppliers. The price cap provides a baseline, but fixed deals can be lower.
Who might still choose Ovo Energy in 2026?
Ovo Energy may appeal to customers who want a large supplier with digital tools. The company offers a mobile app, smart meters, and online account management. It also has green tariffs for environmentally conscious consumers.
However, customers who prioritise low prices may find better deals elsewhere. Since Ovo's standard variable tariff is not published, it is hard to know if it is competitive. Comparison sites can help.
Ultimately, the choice depends on individual needs. Some may stay with Ovo for convenience, while others switch for savings. The price cap ensures a safety net, but fixed tariffs can offer certainty.
How to switch to or from Ovo Energy?
Switching energy suppliers is straightforward. To switch to Ovo, compare tariffs on a comparison site or the Ovo website. You will need your postcode and a recent bill. The switch takes about 17 days.
To switch away from Ovo, contact the new supplier. They will handle the process. You may need to pay an exit fee if you are on a fixed tariff. Check your contract terms.
Before switching, check the price cap and your current usage. The cap is £1,663 until September 2026. After that, it rises to £1,723. Switching can save money, but compare total costs.
What is the future outlook for Ovo Energy?
Ovo Energy is expected to remain a major supplier in 2026 and beyond. The company is investing in renewable energy and smart technology. However, the energy market is competitive, with rivals like Octopus Energy growing.
Ovo's standard variable tariff is not published, which may affect its competitiveness. The price cap will continue to influence prices. From January 2027, the cap is to be announced in late November 2026.
Customers should monitor Ovo's performance and tariffs. The company may introduce new products or services. For now, Ovo remains a viable option for many households.
Glossary: the terms on an energy bill explained
Standard variable tariff: A default energy tariff with no fixed end date, prices can change, often subject to the price cap.
Price cap: A limit set by Ofgem on the maximum price per kWh for standard variable tariffs.
Dual fuel: A single energy contract for both electricity and gas from the same supplier.
Typical domestic consumption values (TDCV): Standard annual usage figures used for comparison: 2,500 kWh electricity and 9,500 kWh gas.
Exit fee: A charge applied when leaving a fixed-term energy contract before its end date.
Energy Ombudsman: An independent body that resolves disputes between energy customers and suppliers.
Related Guides |
Disclaimer. This guide is editorial information drawn from primary sources. It is not financial, legal or tax advice and does not recommend any provider. Figures are those published by the named sources on the review date and may change. Kael Tripton Ltd receives no commission, referral fee or lead payment from any provider named on this page. |
Frequently asked questions
Is Ovo Energy a good supplier in 2026?
Ovo Energy is a large supplier with over 4 million customers. It offers digital tools and green tariffs. However, customer service scores are mixed. Its standard variable tariff is not published, so compare prices. The price cap is £1,663 until September 2026.
What is Ovo Energy's standard variable tariff?
Ovo Energy's standard variable tariff is not published. This means the exact rate is not publicly available. It is subject to the Ofgem price cap, which is £1,663 for typical dual fuel from July to September 2026.
How does Ovo Energy compare to Octopus Energy?
Octopus Energy publishes its Flexible Octopus tariff, while Ovo does not publish its standard variable tariff. Both are large suppliers. Customer service ratings vary. Compare prices on comparison sites to see which is cheaper for your usage.
Does Ovo Energy have a fixed tariff?
Yes, Ovo Energy offers fixed tariffs. The prices are not published here. Fixed tariffs provide price certainty for a set period. Check the Ovo website or comparison sites for current deals.
What is the energy price cap for 2026?
The energy price cap for typical dual fuel is £1,663 from July to September 2026. From October to December 2026, it rises by 4% to £1,723. The cap for January 2027 is to be announced.
How do I contact Ovo Energy?
You can contact Ovo Energy via their website, phone, or email. The contact details are on the Ovo website. For complaints, use the online form. If unresolved, you can contact the Energy Ombudsman.
