States of Jersey Police have warned that 75 per cent of scam reports over a four week period involved Revolut accounts, with victims losing around £180,000. The scams are impersonation calls in which fraudsters pose as Revolut staff and pressure people into sharing security details or moving money. Revolut says it will never ask for passwords or a transfer to a safe account.
TL;DR · LAST REVIEWED 31 AUGUST 2026
- 75 per cent of Jersey scam reports over four weeks involved Revolut accounts; around £180,000 lost.
- The scam is an impersonation call: fraudsters pose as Revolut's fraud team and create urgency.
- Revolut says it will never ask for passwords, passcodes or a transfer to a safe account.
How the Revolut impersonation scam works: the red flags
| Stage | What happens | Why it is a red flag |
| The call | Caller claims to be from Revolut's fraud or security team | Genuine contact is via the in-app chat, not an inbound call |
| The hook | Claims a suspicious transaction or that the account is at risk | Creates urgency so you act before thinking |
| The ask | Requests security details, passcodes or approval of a transaction | No bank asks you to share codes or approve to cancel |
| The trap | Tells you to move money to a safe account | There is no such thing as a safe account; the money is stolen |
Source: States of Jersey Police and Revolut, August 2026
KEY FACTS
- 75 per cent of scam reports in Jersey over four weeks involved Revolut accounts (States of Jersey Police).
- Victims lost around £180,000 in that period.
- The scam is an authorised push payment fraud carried out by phone impersonation.
- Revolut says it will never ask for passwords, passcodes, security information or a safe account transfer.
- Genuine queries should be raised through the Revolut in-app chat, not an inbound call.
What the police found
The States of Jersey Police issued the warning after a sharp rise in reports, saying that 75 per cent of all scam crimes reported on the island over a four week period involved Revolut accounts, with victims collectively losing around £180,000. The force said most cases followed the same pattern and urged the public to stay vigilant. Although the figures are from Jersey, impersonation scams targeting app based bank customers are a nationwide problem, so the warning applies to Revolut and other banking app users across the UK.
How the scam works
The fraud begins with an unexpected phone call from someone claiming to be from Revolut's fraud department, security team or support. The caller says there has been a suspicious transaction or that the account is at risk, creating urgency. The victim is then persuaded to share security information, read out a passcode, approve a transaction in the app, or move money to a so called safe account. Each of these hands control to the criminal. Because the victim authorises the payment themselves, it is known as an authorised push payment scam.
How to protect yourself
Revolut says it will never ask customers to share passwords, passcodes or security information, or to transfer money to a safe account, and advises anyone who receives such a call to end it immediately and make contact through the secure in-app chat. Never approve a transaction or read out a code to cancel one, because approval authorises rather than stops a payment. Anyone who believes they have been targeted should report it to their bank without delay and to Action Fraud, and check the FCA ScamSmart service before acting on any unexpected financial call.
RELATED GUIDES
DISCLAIMER
This article is editorial information, not financial advice. Kael Tripton Ltd is not authorised or regulated by the Financial Conduct Authority. Figures were correct at the last review date shown above; verify current rates and rules with the primary sources listed below before acting.
Frequently asked questions
Is Revolut safe to use
Revolut is an authorised e-money and banking institution, and the current warning concerns impersonation scams that target its customers rather than a breach of Revolut itself. The bank says it blocks large volumes of fraudulent transactions and will never ask for passwords or safe account transfers.
What is the Revolut safe account scam
A fraudster posing as Revolut calls, claims your account is at risk, and tells you to move money to a safe account to protect it. There is no such thing as a safe account; the money goes to the criminal.
Will Revolut ever call me about fraud
Revolut says it will not ask you to share passwords, passcodes or security information or to move money during a call. Genuine queries are handled through the in-app chat, so treat unexpected inbound calls with caution.
What should I do if I get a suspicious call
End the call immediately, do not share any codes or approve any transaction, and contact Revolut through the in-app chat. Report the incident to your bank and to Action Fraud.
Can I get my money back after an authorised push payment scam
It depends on the scheme and circumstances. Contact your provider immediately, as faster reporting improves the chance of recovery, and seek guidance from the Financial Ombudsman if a claim is declined.
SOURCES
- FCA ScamSmart: avoid scams – accessed 31 August 2026
- Action Fraud: reporting fraud and cyber crime – accessed 31 August 2026
