NatWest Mobile Phone Insurance: Reward Accounts, Cover Limits and Claims

Which NatWest Reward accounts include phone cover

NatWest bundles mobile phone insurance into three of its packaged current accounts rather than selling it separately. Reward Silver, at £10 a month, is the entry tier and covers the account holder's own daily-use phone, or both holders' phones on a joint account, for one approved claim in any 12-month period. Reward Platinum, at £22 a month, doubles the claim allowance to two approved claims per account holder in a 12-month period, with a joint account allowing up to four claims total, and raises the per-phone cover cap to £2,000. Reward Black, the top tier at £31 a month, extends cover to family use, meaning the phone used daily by the account holder, their partner, and any children under 18 living at home, or under 23 if still in full-time education, is covered rather than just the account holder's own device. The entry-level Reward account, at £2 a month, does not include phone insurance at all; it only earns cashback-style rewards for direct debits and app logins.

What the cover includes

Across all three tiers, NatWest's mobile phone insurance is underwritten by Aviva Insurance Limited and covers loss, theft, accidental damage and mechanical breakdown once the manufacturer's warranty has expired, with worldwide protection while travelling. Phones owned by an employer rather than the account holder are excluded. Claims are settled by repair where possible, with replacement only offered where a repair is not practical, and NatWest's own comparisons note that similar standalone cover for a flagship device such as an iPhone 15 Pro Max or Samsung S23 Ultra would cost significantly more bought separately from a specialist insurer, though these figures are illustrative market comparisons rather than guaranteed savings for every customer. Account holders aged 70 or over on Platinum accounts may need to pay an additional annual premium to maintain travel insurance eligibility, a detail worth checking separately from the phone cover itself.

Excess and claim limits

The excess structure differs by claim type rather than by account tier. A repair carried out at a NatWest walk-in or mobile repair agent costs £50 in excess, while a claim resulting in a full replacement costs £100. Reward Silver account holders who choose to post their phone in for repair, rather than using a walk-in or mobile agent, pay the higher £100 excess for that route specifically, a distinction that does not apply to Platinum or Black account holders. Replacement phones and phones sent for repair through NatWest's process come with a 12-month warranty, extending to 24 months where the repair is carried out by a walk-in or mobile agent. Reward Silver allows one approved claim per account holder every 12 months, Reward Platinum allows two per account holder with a joint-account maximum of four, and Reward Black's family cover structure follows a broadly similar claims allowance extended across covered family members.

Claim process and the RBS equivalent

Claims are managed through NatWest's Membership Services, accessible via online banking or the mobile app, where account holders can register their phone in advance, view policy documents and start a claim. As with other bank-bundled phone insurance, reporting a lost or stolen phone to the police for a crime reference number, and to the network provider to block the device, are standard conditions attached to a successful claim. Anyone whose claim is turned down should read the guide on what to do when a phone insurance claim is rejected for the standard escalation and Financial Ombudsman Service routes. It is worth noting that Royal Bank of Scotland, part of the same NatWest Group since the 2000 takeover, offers its own equivalent Reward Silver, Reward Platinum and Reward Black accounts under the RBS brand, with a broadly similar mobile phone insurance structure, though RBS prices and exact terms should be checked on RBS's own account pages rather than assumed identical to NatWest's, as the two brands are marketed and priced separately within the group.

Fee arithmetic versus standalone cover

Reward Silver at £10 a month comes to £120 a year, Platinum at £22 a month to £264 a year, and Black at £31 a month to £372 a year, and in every case that fee also buys travel insurance and, on higher tiers, breakdown cover and lounge access, not phone insurance alone. A single account holder who only wants phone cover for one device is likely to find dedicated standalone mobile phone insurance cheaper than upgrading to a NatWest Reward tier purely for that benefit. Families who would otherwise be paying separately for travel insurance and phone cover for multiple people are the group most likely to find Reward Black's bundled family cover better value than buying each policy individually. For a direct comparison against Lloyds, Halifax and Nationwide's equivalent accounts, see the packaged bank account phone insurance compared guide, and for standalone options, the best mobile phone insurance in the UK hub.

Frequently asked questions

Which NatWest account includes mobile phone insurance?

Reward Silver, Reward Platinum and Reward Black all include mobile phone insurance. The basic £2 a month Reward account does not.

What is the excess on a NatWest phone insurance claim?

The excess is £50 for a repair carried out by a NatWest agent, or £100 if the phone needs to be replaced. Reward Silver holders pay £100 to post a phone in for repair.

Who underwrites NatWest mobile phone insurance?

The policy is underwritten by Aviva Insurance Limited across Reward Silver, Platinum and Black.

Does RBS offer the same mobile phone insurance as NatWest?

RBS, part of the same banking group, offers its own equivalent Reward Silver, Platinum and Black accounts with a broadly similar structure, though fees and exact terms should be checked on RBS's own account pages.

How many claims can you make on NatWest Reward Platinum phone insurance?

Two approved claims per account holder in any 12-month period, or up to four in total on a joint account.