TL;DR
Tesco Clubcard Pay+ is closing. Customers must transfer their balance to a Tesco Bank account or move it to an external bank account before the closure date. Direct Debits and recurring payments should be redirected ahead of the deadline.
Tesco has confirmed the closure of the Clubcard Pay+ prepaid card. Customers must transfer their balance to a Tesco Bank current account or move it to an external bank account before the published closure date, and Direct Debits and recurring payments should be redirected ahead of the deadline.
What Clubcard Pay+ was
Clubcard Pay+ was a prepaid Mastercard launched by Tesco Bank in 2021 to help customers boost Clubcard points and budget for grocery shopping. The card combined a current account-style feature with Clubcard rewards.
Tesco Bank announced the closure of the product as part of its wider review of the personal banking portfolio. The closure follows the 2024 sale of Tesco Bank's mortgage, savings and credit card portfolios to Barclays.
Timeline for closure
Customers have until the closure date set in their Tesco Bank communications to move the balance. The bank has written to all Pay+ customers with the specific deadline and the next steps.
Direct Debits and recurring card payments tied to the Pay+ account need to be redirected before the closure. Any payment attempted against a closed card will fail and may incur a merchant fee from the recurring provider.
How to transfer the balance
Customers can move the balance to a Tesco Bank current account, opened separately through the bank, or transfer to an external bank account through a standard Faster Payment. The Tesco Bank app handles outbound transfers directly.
Tesco Bank may also automatically credit the balance back to a linked debit card on the closure date. Customers should check the published instructions for their specific account.
Clubcard points and the wider scheme
Clubcard points and vouchers are unaffected by the Pay+ closure. The points scheme continues, with vouchers issued every quarter and Reward Partners available as before.
Customers who used Pay+ to top up Clubcard points can continue to earn points through the standard Clubcard at checkout, or through the Tesco Bank credit card and other partnered products that earn Clubcard points.
Where to go for help
Tesco Bank customer service handles all Pay+ closure queries. The phone line is 0345 678 5678. The Tesco Bank app messaging function is also available for written queries.
Citizens Advice on 0800 144 8848 offers free guidance on transferring direct debits and managing the closure of any banking product. The Financial Ombudsman Service handles disputes that cannot be resolved with the bank directly.
Key facts
- Clubcard Pay+ launched in 2021.
- Closure is part of Tesco Bank's wider review.
- Balances must be moved before the published date.
- Tesco Bank customer service is 0345 678 5678.
- Clubcard points scheme is unaffected.
FAQ
What is happening to Clubcard Pay+?
The product is closing. Customers must transfer their balance to a Tesco Bank account or to an external bank account before the closure date set in Tesco Bank communications.
How do I move my balance?
Through the Tesco Bank app or by phone on 0345 678 5678. The app handles outbound Faster Payments directly. Direct Debits and recurring card payments should be redirected before the closure date.
Does this affect my Clubcard points?
No, the Clubcard points scheme is unaffected by the Pay+ closure. Vouchers continue to be issued every quarter and Reward Partners are available as before.
Can I still use the card?
Until the closure date. Any payment attempted after the card is closed will fail, so plan ahead by redirecting Direct Debits and recurring payments to another account.
