Bon Bons Chocolate Recall: FSA Milk and Soya Warning

What has been recalled and why

Bon Bons Wholesale Ltd, a confectionery supplier whose products are stocked widely in gift shops, garden centres and independent retailers across the UK, is recalling a range of its chocolate products because they may contain milk and soya that are not mentioned on the label. The Food Standards Agency published its allergy alert on 25 July 2026, stating that the products present a possible health risk for anyone with an allergy or intolerance to milk or milk constituents, or an allergy to soya. The company has issued point of sale notices to its retail customers explaining the recall and has been advised to contact allergy support organisations so their members are informed. Retailers stocking the affected lines have been told to remove them from sale immediately. Undeclared allergen recalls are the most common category of food recall in the UK, and milk is consistently the most frequently undeclared allergen, but the routine nature of the category should not obscure the risk: for someone with a serious milk allergy, an unlabelled chocolate product is genuinely dangerous. The full list of affected products, pack sizes and batch codes is published on the FSA alert, linked in the sources below, and anyone who buys Bon Bons lines as gifts should check it carefully.

Who is at risk and who is not

For consumers with no allergy or intolerance to milk or soya, the recalled products do not present a safety risk, and the FSA's advice is directed specifically at those with the relevant allergies. Milk allergy is among the most common food allergies in the UK, particularly in children, and reactions range from mild symptoms such as hives and stomach upset to anaphylaxis, which is life threatening and requires immediate emergency treatment. Soya allergy is less common but follows the same spectrum. Milk intolerance, including lactose intolerance, is distinct from allergy and generally produces unpleasant rather than dangerous symptoms, but the recall advice covers intolerance sufferers too because the ingredient is undeclared. The practical danger with confectionery is that chocolate is so often bought as a gift: the purchaser may have no allergy while the recipient does, and pick and mix style products frequently travel without their original labelling. Anyone who has bought Bon Bons chocolate recently, whether for themselves or others, should check the affected list and warn recipients. If someone with a milk or soya allergy has eaten an affected product and develops symptoms, they should follow their allergy action plan, and call 999 immediately if there are any signs of anaphylaxis.

Your refund rights in a product recall

The recall notice instructs customers to return affected products to the store they were purchased from for a full refund, and this applies whether or not you still have a receipt in most retailers' recall practice, because the point of sale notices instruct stores to process recall returns. This sits on top of your statutory rights: under the Consumer Rights Act 2015, goods must be as described, and a product whose label omits an ingredient it contains is not as described, giving a right to a refund from the retailer. Food safety recalls are handled more generously than ordinary returns precisely because the alternative is unsafe products remaining in circulation. If a store refuses a recall return, ask for the manager and reference the FSA alert, and if that fails, contact the manufacturer directly. Bon Bons Wholesale has published contact routes for the recall: enquiries@bonbons.co.uk or 01937 840681. Do not eat the product to avoid waste, and do not donate recalled food to food banks, which cannot accept it. If you bought an affected product online, the retailer should contact you proactively, but do not rely on that: check your orders against the affected list.

How to stay ahead of allergy alerts

Recalls of this kind are announced continuously, and the households that most need the information are often the last to hear it. The FSA publishes every allergy alert and product recall on food.gov.uk and offers free email and text alerts that can be filtered to specific allergens, which is the single most useful subscription for any household managing a food allergy. Allergy charities circulate the same alerts to members, which is why the FSA formally advises recalling companies to notify allergy support organisations. Supermarket loyalty schemes increasingly contact customers who bought recalled items, a genuine safety benefit of purchase tracking, but independent retailers and wholesale-supplied gift shops have no such mechanism, which is exactly the channel Bon Bons products flow through. A sensible routine for allergic households is a weekly glance at the FSA alerts page, alert subscriptions set for your allergens, and a habit of keeping packaging until a product is finished so batch codes can be checked against any alert. This recall is a reminder that labelling failures happen at every scale of producer, and vigilance rather than brand trust is the reliable protection. Related: our latest UK news, money guides, bills section and comparison guides.

Frequently asked questions

Which Bon Bons products are affected by the recall?

The FSA alert of 25 July 2026 lists the specific chocolate products, pack sizes and batch codes. Check the alert on food.gov.uk before eating or gifting any Bon Bons chocolate line.

Is the recalled chocolate dangerous for everyone?

No. The risk applies to people with an allergy or intolerance to milk, milk constituents or soya. The products contain these ingredients without declaring them on the label.

Can I get a refund without a receipt?

The recall instructs customers to return affected products to the store of purchase for a full refund. Stores are expected to honour safety recall returns, and the Consumer Rights Act supports refunds for goods not as described.

Who do I contact about the Bon Bons recall?

Bon Bons Wholesale Ltd at enquiries@bonbons.co.uk or 01937 840681, or the retailer you bought from. The FSA alert page carries the full product list.

How do I get food recall alerts automatically?

Subscribe to the Food Standards Agency's free email and text alerts at food.gov.uk, which can be filtered by allergen so you only receive alerts relevant to your household.