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A clear, priority-ordered checklist for UK households facing the analogue phone switch-off. Covers who to contact first, why telecare and alarms come before everything else, and what to do as Openreach completes all-IP migration in 2027.
16 Jun 2026 · 8 min read
The PSTN switch-off touches more than the phone in a rented home. Alarms, door entry and telecare may all depend on the old line. Here is how responsibility splits between landlord and tenant ahead of the 2027 migration.
16 Jun 2026 · 6 min read
How landline and broadband bundles are structured contractually, how to cancel one element, when early termination fees apply, and whether you can keep broadband after dropping the phone line.
16 Jun 2026 · 8 min read
Duct and pole agreements let rival broadband builders run fibre through Openreach's existing underground ducts and overhead poles. Ofcom's Physical Infrastructure Access regime sets the prices and rules that shape competition and consumer choice.
16 Jun 2026 · 7 min read
Wanting a telegraph pole gone is common, but removal is rarely straightforward. This guide explains when removal can be requested, who owns the pole, how to apply to Openreach, and what happens if the operator refuses.
16 Jun 2026 · 8 min read
A storm-snapped or vehicle-struck telephone pole can drop live lines across a road. This guide explains who owns UK telephone poles, how to report damage to Openreach, when it counts as an emergency, and what to do if a pole is down.
16 Jun 2026 · 7 min read
A clear comparison of overhead and underground phone lines in the UK: where each is found, which is more resilient, how each type is repaired, and what Openreach's programme to bury more cable means for households.
16 Jun 2026 · 8 min read
How UK storms and floods damage overhead and underground phone lines, who is responsible for repairs, the timescales to expect after major weather events, and why Ofcom automatic compensation can still apply during widespread faults.
16 Jun 2026 · 6 min read
A practical UK guide to landline outages: how to tell whether the fault is local or your own line, how to report it, the compensation rights that apply under Ofcom's scheme, how to cope without a phone, and VoIP backup options.
16 Jun 2026 · 6 min read
A step-by-step guide to claiming landline compensation in the UK, covering Ofcom automatic compensation, manual claims against non-participating providers, the evidence to keep, and how to escalate to an alternative dispute resolution scheme if refused.
16 Jun 2026 · 7 min read
Ofcom's automatic compensation scheme covers landlines as well as broadband, paying set daily amounts for delayed repairs, late installs and missed appointments. Learn the trigger events, the amounts, which providers take part, and how the payments reach you.
16 Jun 2026 · 6 min read
When your landline stops working, report the fault to your communications provider, not Openreach directly. This step-by-step guide covers who to contact, what to have ready, what to say, and what happens after you report.
16 Jun 2026 · 6 min read
Extension sockets and the wiring beyond your master socket are the householder's responsibility, not Openreach's. Learn how ring wiring and star wiring differ, how internal cabling affects broadband speed, and when a provider engineer is worth calling.
16 Jun 2026 · 6 min read
Openreach maintains the line up to and including the master socket, while internal wiring beyond it is the consumer's responsibility. Understand where the boundary sits, what ring wiring is, and how faults are split between Openreach, your ISP and you.
16 Jun 2026 · 6 min read
The Openreach network boundary is the master socket, or Network Termination Equipment, on your wall. This guide explains what sits on each side, what Openreach owns versus what you own, and when Openreach can enter your property.
16 Jun 2026 · 8 min read
An Openreach engineer fixes the network line from the street to your master socket, but not your router, internal wiring or handsets. This guide explains the scope of an Openreach visit, what your ISP covers instead, and when a visit can be chargeable.
16 Jun 2026 · 8 min read
Responsibility for a damaged phone line depends on where the damage sits relative to the master socket. This guide explains the Openreach boundary, what falls to your provider, what you own inside the home, and who to call for each kind of fault.
16 Jun 2026 · 8 min read
Home insurance rarely covers the landline cable running to your property, because the network up to the master socket belongs to Openreach. This guide explains where the boundary sits, what tenants and landlords cover, and how storm damage is handled.
16 Jun 2026 · 6 min read
Standalone call blocking devices sit between your line and phone to screen nuisance calls. Learn how they work, the features they offer, how to set one up, and the calls they cannot stop.
16 Jun 2026 · 9 min read
BT Call Protect screens nuisance calls at network level before they reach your phone. Learn how it classifies calls, what the junk calls list does, how to manage it, and which calls it cannot stop.
16 Jun 2026 · 8 min read
Dialling 1471 reads back the last number that called your landline. Learn when a number is and is not revealed, how it relates to 1571 voicemail, the cost, and what happens after PSTN switch-off.
16 Jun 2026 · 9 min read
Anonymous call rejection blocks landline callers who withhold their number. Learn how to switch it on, whether it carries a charge, and what callers hear when a withheld call is turned away.
16 Jun 2026 · 6 min read
Call barring lets you block whole categories of landline calls, such as outgoing premium-rate or international numbers and incoming withheld callers. This guide explains the types available, how to enable them and what they cost.
16 Jun 2026 · 7 min read
From TPS registration and call-blocking handsets to ISP-level services and silent-call rules, this guide explains what actually reduces nuisance calls on a UK landline and where to report the calls that break the rules.
16 Jun 2026 · 7 min read
Ofcom regulates landline providers but does not resolve individual disputes. Learn when to report a landline issue to Ofcom, how your report supports enforcement action, and where CISAS fits in for an individual remedy.
16 Jun 2026 · 7 min read
CISAS is an Ofcom-approved alternative dispute resolution scheme for landline complaints. Learn how to refer a deadlocked dispute, what awards CISAS can make, the timelines involved and which providers are covered.
16 Jun 2026 · 7 min read
Cancelling a landline contract involves notice periods, possible early termination fees and cooling off rights. This guide explains the process and the protections Ofcom rules give UK landline customers.
16 Jun 2026 · 6 min read
Line rental was the charge for the copper phone line every broadband connection used to ride on. This guide covers its origins, what it covered, why it was controversial and how SOGEA and full fibre eliminated it.
16 Jun 2026 · 8 min read
Line rental once sat under almost every broadband deal. SOGEA and full fibre have removed it for new connections. This guide explains what line rental was, why it is disappearing and what it means for pricing.
16 Jun 2026 · 8 min read
Before cancelling a landline, check what depends on it: alarm systems, telecare alerts, 999 resilience in a power cut, and elderly relatives. This guide sets out a dependency checklist and the alternatives.
16 Jun 2026 · 7 min readGet Kael Tripton in your Google feed
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