What Happens If Your Energy Supplier Goes Bust? Ofgem SoLR Explained
If your energy supplier fails, Ofgem's SoLR process keeps supply running. 30 suppliers failed in 2021-2022. Credit balance recovery, switching restrictions explained.
Ofgem TPI Regulation: Business Energy Broker Rules and Undisclosed Commissions
Ofgem TPI licensing for business energy brokers expected 2027. Undisclosed commission scandal, PS2bn class action and your rights against broker mis-selling explained.
Switching Energy Supplier: Ofgem Rules and Your Rights Explained
Ofgem switching rules: 5-day Energy Switch Guarantee, exit fees on fixed tariffs, credit balance refund within 10 days and erroneous transfer resolution explained.
Smart Meters: Your Rights Under Ofgem Rules -- Installation, Faults and Switching
Smart meters are not mandatory. Ofgem rules on faulty meters, remote prepayment switching restrictions and SMETS1 vs SMETS2 compatibility explained. June 2026.
Ofgem Energy Supplier Obligations: What Your Supplier Must Do Under UK Rules
What energy suppliers must do under Ofgem licence conditions: price cap compliance, 8-week complaint response, Priority Services Register and Energy Ombudsman participation.
Ofgem Energy Price Cap Explained: Unit Rates, Standing Charges and Who It Covers
Ofgem price cap explained: quarterly unit rate maximums on default tariffs, what it does and does not cap, fixed tariff comparison and supplier overcharging rights.
Energy Ombudsman: How to Complain About Your Energy Supplier UK Guide
Energy Ombudsman guide: free for consumers, 8-week wait before referral, 12-month deadline to complain, up to 10,000 pounds award. Step-by-step complaint process.
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