Broadband

The Broadband Ombudsman: How CISAS Works and What You Can Win

CISAS is one of the approved alternative dispute resolution schemes for communications complaints. Here is how to refer a complaint, what it can award, how long it takes, and whether its decision is binding.

5 Jun 2026 View & bid →

The Deadlock Letter: What It Is and When to Request One

A deadlock letter confirms your provider's final position and unlocks the ombudsman without waiting six weeks. Here is what it is, when you can ask for one, what it unlocks, and what to do if the provider refuses.

5 Jun 2026 View & bid →

How to Write a Broadband Complaint Letter That Gets Results

An effective broadband complaint letter is clear, factual and specific about the remedy you want. Here is the structure to use, how to send it, how long the provider has to respond, and how to request a deadlock letter.

5 Jun 2026 View & bid →

How to Build Evidence for a Broadband Contract Dispute

Winning a broadband dispute depends on evidence: speed logs, call records, engineer dates and written confirmations. Here is what to gather, how to get it, and how to store it so it stands up.

5 Jun 2026 View & bid →

Broadband Without a Direct Debit: What Are Your Options?

Many providers price for Direct Debit, but you can usually pay another way, sometimes for a surcharge. Here are the payment options, whether non-Direct-Debit costs more, and your rights around payment methods.

5 Jun 2026 View & bid →

Broadband Options if You Have Bad Credit

A poor credit history narrows but does not close your broadband options. Here are the routes, from soft-check providers and prepay to mobile broadband, plus how to improve your chances and your credit standing.

5 Jun 2026 View & bid →

No Credit Check Broadband: What Is Available in the UK

Most fixed broadband involves a credit check, but prepay and pay-as-you-go options, and mobile broadband, offer routes for those who fail one. Here is what is available and whether broadband checks affect your credit score.

5 Jun 2026 View & bid →

When to Run a Broadband Speed Test: Morning, Evening and the Difference

Running speed tests at different times reveals whether a slowdown is peak-time contention or a genuine fault. Here is the schedule to follow for complaint purposes and how to compare results to your guaranteed speed.

5 Jun 2026 View & bid →

Bundled TV and Broadband: What You Get and What to Watch For

Bundling TV with broadband can save money or lock you into paying for things you do not use. Here is how bundle pricing compares to separate services, what happens when you want to cancel one element, and how to exit.

5 Jun 2026 View & bid →

Broadband Reward Schemes: What They Offer and What to Check

Loyalty points, free gifts and reward cards can add value to a broadband deal, but only if you calculate their real worth against the price. Here is how to value a reward offer and what the ASA requires of the advertising.

5 Jun 2026 View & bid →

Broadband Gift Card Offers: What to Check Before Signing Up

Gift card incentives work like cashback in kind, with conditions on when the card is issued, its validity and which retailers it covers. Here is what to check and your rights if the card is not issued.

5 Jun 2026 View & bid →

Broadband Cashback Offers: How They Work and What to Watch For

Cashback can sweeten a broadband deal, but it usually comes with a waiting period, a claim deadline and qualifying conditions. Here is how the process works, what can go wrong, and your rights if cashback is not paid.

5 Jun 2026 View & bid →

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