How to Keep Your Phone Number When Switching UK 2026
How to keep your phone number when switching mobile network or broadband provider in 2026. PAC code for mobile, One Touch Switch for landline, and your legal porting rights.
How to Switch Mobile Network UK 2026: PAC Code, Text to Switch and Your Rights
How to switch mobile network and keep your number in 2026: text PAC to 65075, receive your code in 60 seconds and transfer your number within one working day.
New Ofcom Rules on Mobile Mid-Contract Price Rises from 2025
Ofcom banned CPI-linked mid-contract price rises for new mobile contracts from January 2025. Find out what fixed-price commitments mean, when legacy contracts still allow rises, and how to use your right to exit.
Mobile Phone Consumer Rights in the UK: A Summary
UK mobile phone buyers have layered legal protections covering the handset itself, the contract terms, and the service delivered. Understanding which law applies at each stage makes it far easier to enforce your rights.
How to Make a Mobile Phone Theft Insurance Claim
Making a successful mobile theft insurance claim in the UK depends on acting quickly, gathering the right documents, and understanding what can cause a claim to fail. This guide sets out the process step by step.
Mobile Number Porting Problems: What Can Go Wrong and How to Fix It
Number porting failures — from missed deadlines to lost numbers — affect a small but significant share of UK switchers each year. Ofcom rules are clear on what operators must do, and on how to escalate when they do not.
What Happens to Your Mobile Number When You Leave the UK
UK mobile numbers are tied to operator accounts, not to individuals, and extended inactivity triggers automatic closure on most networks. Understanding the rules around retention, low-use keeping strategies, and VoIP porting can save you from losing a number permanently.
Mobile Phones and Financial Hardship: What Help Is Available
Ofcom's Fairness for Customers programme and social tariff obligations mean UK mobile customers in financial difficulty have real options, from payment deferrals to dedicated low-cost plans. Here is how the support landscape works.
Mobile Phone Recycling: How to Protect Your Data
Recycling or reselling a smartphone without fully clearing it can expose banking credentials, photos, and account tokens to strangers. This article explains what factory reset does and does not remove, and the correct steps to wipe a device securely.
How to Exit a Mobile Contract Without Porting Your Number
Cancelling a mobile contract without taking your number involves a STAC code that closes your account and releases the number back to your operator's pool. Here is what actually happens and how to manage the process.
Upgrading Your Mobile Contract Mid-Term: Your Rights
Mid-contract mobile upgrades can appear attractive but come with ETF implications, contract resets, and hidden costs that make the true price significantly higher than the headline monthly figure. Here is how to evaluate the real cost.
Mobile Phone Contract Mis-Selling: How to Complain
Being sold a mobile contract on the basis of inaccurate coverage claims, hidden charges, or a tariff that does not match what was agreed gives you specific rights under UK consumer law. This article sets out how to build a case and escalate it.
Mobile Contract Debt: What Happens and What Are Your Rights
Missing payments on a mobile contract can trigger a debt collection process that affects your credit file and may lead to court action. Understanding how the escalation pathway works, and where you can push back, is essential.
5G Standalone Networks Explained: What SA Means for UK Mobile
5G Standalone replaces the 4G core network with a native 5G core, unlocking network slicing, lower latency, and new enterprise services. This article explains what that means for UK consumers and businesses.
Distance Selling Rules and Mobile Contracts: Your Rights
The Consumer Contracts Regulations 2013 give you a 14-day cancellation right when you sign up for a mobile contract online or by phone. Here is what operators must tell you, and what to do if your rights are denied.
Mobile Phone Cooling Off Period: Your 14-Day Right to Cancel
The Consumer Contracts Regulations 2013 give you 14 days to cancel a mobile contract taken out online or by phone, with no penalty. Understand what you owe if you have used the service, and how to exercise the right correctly.
The Mobile Phone Ombudsman: How CISAS Works for Mobile Complaints
CISAS is one of two Ofcom-approved ADR schemes for mobile disputes in the UK. Find out when and how to refer a complaint, what CISAS can award, and how long the process takes.
How to Calculate Mobile Contract Early Termination Fees
Ofcom rules cap mobile early termination fees at the remaining monthly charges minus any cost savings to your operator. Learn what operators can charge, how to verify a compliant ETF, and how to challenge an excessive one.
Keeping Your UK Mobile Number When Living or Working Abroad
Moving abroad does not automatically mean losing your UK mobile number, but the options depend on your contract terms, roaming costs, and whether you are prepared to port the number to an alternative service. Here is a practical overview of the choices.
Airplane Mode Explained: What It Does and When to Use It
Airplane mode disables a device's cellular, Wi-Fi, and Bluetooth radios simultaneously, but modern rules allow most airlines to permit Wi-Fi and Bluetooth to be re-enabled separately. Here is a clear breakdown of what it controls and when it is useful.
Mobile Phones in Hospitals: What Is Allowed in the UK
NHS policy on mobile phones has shifted significantly over the past decade, with most hospitals now permitting use in common areas. Here is what the current evidence says and how to check your hospital's rules.
Mobile Network Data Breach: What to Do if Your Data Is Exposed
If your mobile operator suffers a data breach, acting quickly limits the damage. This article sets out the immediate steps to take, how to protect yourself, and your rights under UK GDPR.
What Your Mobile Network Knows About Your Location
Every time your mobile phone connects to a cell tower, your operator records which mast served you. This article explains what that means for your privacy, who can access it, and what UK law says.
What Data Your Mobile Network Stores About You
Under the Investigatory Powers Act 2016, UK mobile operators are required to retain specific categories of communications data for up to twelve months, accessible to designated public authorities.
How to Factory Reset a Mobile Phone Before Selling
A factory reset is the essential first step before selling a mobile phone, but it must be combined with account sign-out and SIM removal to protect your data fully.
How to Recycle a Mobile Phone in the UK: Data Security and Options
Recycling a mobile phone in the UK involves wiping your data securely, choosing a certified scheme, and complying with WEEE rules that ban handsets from household bins.
The Telephone Preference Service (TPS) Explained
The TPS is the UK's statutory opt-out register for unsolicited marketing calls. This article explains how to register, what the TPS covers, and how the ICO enforces breaches under PECR.
Your Phone Has Been Stolen: What to Do and How to Report It
Acting quickly after a mobile phone theft limits fraud exposure and supports any insurance claim. This guide covers the immediate steps: barring the SIM and IMEI, reporting to police, and making an insurance claim.
How to Check if a Mobile Phone Is Blacklisted (IMEI Check)
A blacklisted phone cannot connect to any UK mobile network. Learn what blacklisting means, how to run an IMEI check before buying, and what your options are if a handset is already blocked.
IMEI Number Explained: What It Is and How to Find It
Every mobile handset carries a unique 15-digit IMEI number that networks use to identify devices, block stolen phones, and process unlock requests. Understanding how it works is essential for insurance claims, blacklist checks, and second-hand buying.
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