Telegraph Pole Removal: Who Is Responsible and What to Do
Wanting a telegraph pole gone is common, but removal is rarely straightforward. This guide explains when removal can be requested, who owns the pole, how to apply to Openreach, and what happens if the operator refuses.
Landline Outage: What to Do and What You Are Owed
A practical UK guide to landline outages: how to tell whether the fault is local or your own line, how to report it, the compensation rights that apply under Ofcom's scheme, how to cope without a phone, and VoIP backup options.
How to Claim Landline Compensation: A Practical Guide
A step-by-step guide to claiming landline compensation in the UK, covering Ofcom automatic compensation, manual claims against non-participating providers, the evidence to keep, and how to escalate to an alternative dispute resolution scheme if refused.
Landline Compensation: The Ofcom Automatic Compensation Scheme
Ofcom's automatic compensation scheme covers landlines as well as broadband, paying set daily amounts for delayed repairs, late installs and missed appointments. Learn the trigger events, the amounts, which providers take part, and how the payments reach you.
How to Report a Landline Fault: A Step-by-Step Guide
When your landline stops working, report the fault to your communications provider, not Openreach directly. This step-by-step guide covers who to contact, what to have ready, what to say, and what happens after you report.
Extension Sockets and Internal Phone Wiring: Your Responsibility
Extension sockets and the wiring beyond your master socket are the householder's responsibility, not Openreach's. Learn how ring wiring and star wiring differ, how internal cabling affects broadband speed, and when a provider engineer is worth calling.
