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Extension Sockets and Internal Phone Wiring: Your Responsibility

Extension sockets and the wiring beyond your master socket are the householder's responsibility, not Openreach's. Learn how ring wiring and star wiring differ, how internal cabling affects broadband speed, and when a provider engineer is worth calling.

16 Jun 2026 · 6 min read

Inside vs Outside Phone Wiring: Who Is Responsible for What

Openreach maintains the line up to and including the master socket, while internal wiring beyond it is the consumer's responsibility. Understand where the boundary sits, what ring wiring is, and how faults are split between Openreach, your ISP and you.

16 Jun 2026 · 6 min read

The Openreach Network Boundary: Where Their Responsibility Ends

The Openreach network boundary is the master socket, or Network Termination Equipment, on your wall. This guide explains what sits on each side, what Openreach owns versus what you own, and when Openreach can enter your property.

16 Jun 2026 · 8 min read

What Openreach Engineers Can and Cannot Fix

An Openreach engineer fixes the network line from the street to your master socket, but not your router, internal wiring or handsets. This guide explains the scope of an Openreach visit, what your ISP covers instead, and when a visit can be chargeable.

16 Jun 2026 · 8 min read

Phone Line Damage: Who Is Responsible: Openreach, Your ISP or You?

Responsibility for a damaged phone line depends on where the damage sits relative to the master socket. This guide explains the Openreach boundary, what falls to your provider, what you own inside the home, and who to call for each kind of fault.

16 Jun 2026 · 8 min read

Landline Phone and Home Insurance: What Is Covered

Home insurance rarely covers the landline cable running to your property, because the network up to the master socket belongs to Openreach. This guide explains where the boundary sits, what tenants and landlords cover, and how storm damage is handled.

16 Jun 2026 · 6 min read

Call Blocking Devices for Landlines: How They Work

Standalone call blocking devices sit between your line and phone to screen nuisance calls. Learn how they work, the features they offer, how to set one up, and the calls they cannot stop.

16 Jun 2026 · 9 min read

BT Call Protect: How the Call Blocking Service Works

BT Call Protect screens nuisance calls at network level before they reach your phone. Learn how it classifies calls, what the junk calls list does, how to manage it, and which calls it cannot stop.

16 Jun 2026 · 8 min read

1471: How BT's Last Number Recall Works

Dialling 1471 reads back the last number that called your landline. Learn when a number is and is not revealed, how it relates to 1571 voicemail, the cost, and what happens after PSTN switch-off.

16 Jun 2026 · 9 min read

Anonymous Call Rejection on a Landline: How It Works

Anonymous call rejection blocks landline callers who withhold their number. Learn how to switch it on, whether it carries a charge, and what callers hear when a withheld call is turned away.

16 Jun 2026 · 6 min read

Call Barring on a Landline: How to Set It Up

Call barring lets you block whole categories of landline calls, such as outgoing premium-rate or international numbers and incoming withheld callers. This guide explains the types available, how to enable them and what they cost.

16 Jun 2026 · 7 min read

How to Block Nuisance Calls on a Landline

From TPS registration and call-blocking handsets to ISP-level services and silent-call rules, this guide explains what actually reduces nuisance calls on a UK landline and where to report the calls that break the rules.

16 Jun 2026 · 7 min read

How to Make a Landline Complaint to Ofcom

Ofcom regulates landline providers but does not resolve individual disputes. Learn when to report a landline issue to Ofcom, how your report supports enforcement action, and where CISAS fits in for an individual remedy.

16 Jun 2026 · 7 min read

Landline Ombudsman: How CISAS Handles Landline Disputes

CISAS is an Ofcom-approved alternative dispute resolution scheme for landline complaints. Learn how to refer a deadlocked dispute, what awards CISAS can make, the timelines involved and which providers are covered.

16 Jun 2026 · 7 min read

Landline Contract Cancellation Rights: What You Are Owed

Cancelling a landline contract involves notice periods, possible early termination fees and cooling off rights. This guide explains the process and the protections Ofcom rules give UK landline customers.

16 Jun 2026 · 6 min read

Line Rental Explained: What It Was and Why It Disappeared

Line rental was the charge for the copper phone line every broadband connection used to ride on. This guide covers its origins, what it covered, why it was controversial and how SOGEA and full fibre eliminated it.

16 Jun 2026 · 8 min read

Getting Broadband Without BT Line Rental: How It Works

Line rental once sat under almost every broadband deal. SOGEA and full fibre have removed it for new connections. This guide explains what line rental was, why it is disappearing and what it means for pricing.

16 Jun 2026 · 8 min read

Removing Your Landline: What to Consider Before Cancelling

Before cancelling a landline, check what depends on it: alarm systems, telecare alerts, 999 resilience in a power cut, and elderly relatives. This guide sets out a dependency checklist and the alternatives.

16 Jun 2026 · 7 min read

Landline vs Mobile Only: Deciding Whether to Keep Your Landline

Deciding between keeping a landline or going mobile-only depends on coverage, cost, how you use calls, and 999 resilience in a power cut. This guide weighs the factors and explains who should think twice.

16 Jun 2026 · 7 min read

Landline-Only Households: Who Still Uses a Landline and Why

Millions of UK households still rely on a landline, often older, rural or in poor mobile-coverage areas. Ofcom research explains who keeps a fixed line and why some have no realistic mobile alternative.

16 Jun 2026 · 8 min read

Ofcom Landline Rules for Vulnerable Consumers: What You Are Entitled To

Ofcom requires landline providers to identify and support vulnerable consumers. This guide explains the General Conditions, the support that must be offered, what counts as vulnerable, and how to access extra help.

16 Jun 2026 · 8 min read

Priority Fault Repair for Landline: Who Qualifies and How to Register

Priority fault repair gives some landline customers faster restoration when their line fails. This guide explains who qualifies, including disabled and elderly people and telecare users, and how to register with a provider.

16 Jun 2026 · 7 min read

Relay UK for Landline Users: What It Is and How to Use It

Relay UK is the national text-to-speech relay service that lets deaf and speech-impaired landline users hold phone conversations. This guide explains how it works, what it costs, and why every UK operator must support it.

16 Jun 2026 · 7 min read

Textphone and Minicom for Deaf Users: How They Work

A textphone (often called a minicom) lets deaf and speech-impaired users type and read text over a landline. This guide explains how the technology works, why Relay UK now replaces it, and what providers must support.

16 Jun 2026 · 6 min read

Big Button Phones and Hearing Aid Compatible Handsets: A Guide

Big button phones and hearing aid compatible handsets make landline calls easier for users with sight, dexterity or hearing needs. This guide explains the features, telecoil and M ratings, and what providers must offer.

16 Jun 2026 · 6 min read

Landline Phone Accessibility for Elderly Users: What Is Available

Landline accessibility options help older users stay connected with confidence. This guide covers big button phones, hearing aid compatible handsets, Relay UK, priority fault repair and what providers must offer under Ofcom rules.

16 Jun 2026 · 6 min read

What Happens to Your Landline Number When You Move House

Moving home raises a common question: can you take your landline number with you? This guide explains how geographic numbers are tied to location, when you can keep your number, and how VoIP offers a location-neutral alternative.

16 Jun 2026 · 6 min read

Landline Number Portability: How to Keep Your Number When Switching

How landline number portability lets you keep your phone number when changing provider, how it differs from the mobile PAC process, how long porting takes, and what to do if a port fails.

16 Jun 2026 · 6 min read

070 Personal Numbers: Why They Are Often Used in Scams

070 personal numbers look like mobiles but are forwarding numbers that can cost a great deal to call. An explainer on how they work, how fraudsters exploit them, and how to recognise the warning signs.

16 Jun 2026 · 6 min read

Freephone 0800 and 0808 Numbers: The Rules Explained

How UK freephone 0800 and 0808 numbers work: why they are free to callers including from mobiles, how businesses pay for them, what calling from abroad costs, and the Ofcom rules that govern them.

16 Jun 2026 · 7 min read