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How to Make a Landline Complaint to Ofcom

Ofcom regulates landline providers but does not resolve individual disputes. Learn when to report a landline issue to Ofcom, how your report supports enforcement action, and where CISAS fits in for an individual remedy.

5 Jun 2026 View & bid →

Landline Ombudsman: How CISAS Handles Landline Disputes

CISAS is an Ofcom-approved alternative dispute resolution scheme for landline complaints. Learn how to refer a deadlocked dispute, what awards CISAS can make, the timelines involved and which providers are covered.

5 Jun 2026 View & bid →

Landline Contract Cancellation Rights: What You Are Owed

Cancelling a landline contract involves notice periods, possible early termination fees and cooling off rights. This guide explains the process and the protections Ofcom rules give UK landline customers.

5 Jun 2026 View & bid →

Line Rental Explained: What It Was and Why It Disappeared

Line rental was the charge for the copper phone line every broadband connection used to ride on. This guide covers its origins, what it covered, why it was controversial and how SOGEA and full fibre eliminated it.

5 Jun 2026 View & bid →

Getting Broadband Without BT Line Rental: How It Works

Line rental once sat under almost every broadband deal. SOGEA and full fibre have removed it for new connections. This guide explains what line rental was, why it is disappearing and what it means for pricing.

5 Jun 2026 View & bid →

Removing Your Landline: What to Consider Before Cancelling

Before cancelling a landline, check what depends on it: alarm systems, telecare alerts, 999 resilience in a power cut, and elderly relatives. This guide sets out a dependency checklist and the alternatives.

5 Jun 2026 View & bid →

Landline vs Mobile Only: Deciding Whether to Keep Your Landline

Deciding between keeping a landline or going mobile-only depends on coverage, cost, how you use calls, and 999 resilience in a power cut. This guide weighs the factors and explains who should think twice.

5 Jun 2026 View & bid →

Landline-Only Households: Who Still Uses a Landline and Why

Millions of UK households still rely on a landline, often older, rural or in poor mobile-coverage areas. Ofcom research explains who keeps a fixed line and why some have no realistic mobile alternative.

5 Jun 2026 View & bid →

Ofcom Landline Rules for Vulnerable Consumers: What You Are Entitled To

Ofcom requires landline providers to identify and support vulnerable consumers. This guide explains the General Conditions, the support that must be offered, what counts as vulnerable, and how to access extra help.

5 Jun 2026 View & bid →

Priority Fault Repair for Landline: Who Qualifies and How to Register

Priority fault repair gives some landline customers faster restoration when their line fails. This guide explains who qualifies, including disabled and elderly people and telecare users, and how to register with a provider.

5 Jun 2026 View & bid →

Relay UK for Landline Users: What It Is and How to Use It

Relay UK is the national text-to-speech relay service that lets deaf and speech-impaired landline users hold phone conversations. This guide explains how it works, what it costs, and why every UK operator must support it.

5 Jun 2026 View & bid →

Textphone and Minicom for Deaf Users: How They Work

A textphone (often called a minicom) lets deaf and speech-impaired users type and read text over a landline. This guide explains how the technology works, why Relay UK now replaces it, and what providers must support.

5 Jun 2026 View & bid →

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