Broadband

How the ASA Regulates Broadband Speed Advertising

The ASA requires broadband speed claims in adverts to use typical speeds rather than theoretical maximums. Here is what the rules require, what 'typical' means, and what to do if advertising was misleading.

5 Jun 2026 View & bid →

How to Complain About Broadband Mis-Selling

Mis-selling covers being promised a speed you cannot get, hidden costs, or a misrepresented contract. Here is what counts, how to complain, the evidence to gather, and the remedies, including exiting the contract.

5 Jun 2026 View & bid →

How to Keep a Broadband Fault Log: A Template and Guide

A fault log is the single most useful piece of evidence in a broadband dispute. Here is what to record, how to format it, and why it matters for complaints and the ombudsman.

5 Jun 2026 View & bid →

How to Prove an Intermittent Broadband Fault

Intermittent faults are the hardest to fix because they are hard to prove. Logging drop-outs, using router logs and monitoring tools, and building a timeline gives you the evidence providers and the ombudsman need.

5 Jun 2026 View & bid →

What Counts as a Broadband Fault?

Not every broadband problem is a fault in the formal sense, and the distinction affects your rights. Here is the difference between a fault and a performance issue, the main fault types, and how providers classify them.

5 Jun 2026 View & bid →

Consumer Broadband SLAs: What They Mean and What to Look For

Consumer broadband rarely carries a formal business-style SLA, but speed guarantees, automatic compensation and codes of practice serve a similar role. Here is what protections to look for before signing.

5 Jun 2026 View & bid →

Delayed Broadband Activation Compensation: What You Are Owed

If a new broadband service is not activated on the promised date, the automatic compensation scheme pays a set daily amount. Here is what counts as delayed, the rate, and how to claim from participating providers.

5 Jun 2026 View & bid →

Delayed Broadband Repair Compensation: How to Claim

When total loss of service is not repaired within the scheme's window, the automatic compensation scheme pays a set amount for each further day offline. Here are the trigger conditions, rates and how to claim.

5 Jun 2026 View & bid →

Missed Broadband Engineer Appointment Compensation: How to Claim

If an engineer misses an appointment or it is cancelled at short notice, the automatic compensation scheme pays a set amount. Here is what counts as a missed appointment, how to claim, and what to do if the provider disputes it.

5 Jun 2026 View & bid →

How to Claim Broadband Compensation: Your Complete Guide

Broadband compensation comes in two forms: automatic payments for certain failures, and manual compensation you claim for other losses. Here is how each works, what to document, and how to make the claim.

5 Jun 2026 View & bid →

Broadband Complaints: What Ofcom Can and Cannot Do

Ofcom regulates the market and acts on systemic problems, but it does not resolve individual complaints; that is the ombudsman's role. Here is the distinction, when to go to each, and how your complaint still helps.

5 Jun 2026 View & bid →

The Broadband Complaint Escalation Rule: When You Can Go to ADR (Now Six Weeks)

The threshold for taking an unresolved broadband complaint to independent dispute resolution dropped from eight weeks to six weeks on 8 April 2026. Here is how the six weeks are counted, when the clock starts, and what to do if a provider drags out timescales.

5 Jun 2026 View & bid →

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