Last reviewed: May 2026
Quick answer: Royal Borough of Greenwich issues Penalty Charge Notices (PCNs) for parking, bus lane and (some) moving traffic contraventions under the Traffic Management Act 2004. Discount: 50 per cent if paid within 14 days. Appeal: 28 days informal challenge, then formal representations, then London Tribunals.Royal Borough of Greenwich Council enforces parking on the public highway and in its own off-street car parks. Penalty Charge Notices follow the process set out in the Traffic Management Act 2004 (the Road Traffic Act 1991 in London).
PCN amounts are set within central caps. The standard amount in London is £160 (£80 with the 14-day discount); outside London the standard is £70 (£35 discount) with higher amounts for more serious contraventions. Discounts of 50 per cent apply if paid within 14 days of the PCN being issued.
How to challenge a Royal Borough of Greenwich PCN
Step 1 (within 28 days): informal challenge through royalgreenwich.gov.uk or by letter. The 14-day discount is preserved while the informal challenge is considered.
Step 2 (if rejected, await the Notice to Owner posted to the registered keeper): submit formal representations within 28 days. Acceptable grounds include "contravention did not occur", "the recipient was not the owner", "the vehicle had been taken without consent", "no traffic order in force", "penalty exceeds the amount applicable".
Step 3 (if representations rejected): appeal free of charge to London Tribunals (londontribunals.gov.uk) within 28 days. Adjudicator decisions are binding.
Common Royal Borough of Greenwich PCN appeal grounds
Inadequate or absent signage: the council must display signage compliant with the Traffic Signs Regulations and General Directions 2016. Faded, obscured or missing signs are strong grounds.
Procedural defects: the PCN must include specific information set out in the TMA 2004 Regulations. Missing or wrong information (wrong date, wrong vehicle, no photo where one is required) can invalidate the PCN.
Valid permit / blue badge: where a valid permit was displayed but the PCN was issued anyway. Photographic evidence of the displayed permit normally settles this.
Medical or mechanical emergency: limited grounds; needs evidence (hospital admission, breakdown report).
Paying a Royal Borough of Greenwich PCN
Pay online at royalgreenwich.gov.uk using the PCN reference; or by 24-hour automated phone payment line (number on the PCN); or by post (cheque). The Payment Services Regulations 2017 prevent a card surcharge.
Pay within 14 days for the 50 per cent discount. After 14 days the full amount is due. After 28 days unpaid, a Notice to Owner is posted to the registered keeper.
Payment plans are sometimes accepted before enforcement action starts; contact royalgreenwich.gov.uk to ask.
What happens if Royal Borough of Greenwich PCN is ignored
After the Notice to Owner is unpaid for 28 days, Royal Borough of Greenwich registers the PCN as a debt at the Traffic Enforcement Centre (part of Northampton County Court). The TEC issues an Order for Recovery with 21 days to pay or file a witness statement.
After the Order for Recovery period, Royal Borough of Greenwich can instruct enforcement agents (formerly bailiffs). Statutory fees: £75 compliance + £235 enforcement (plus 7.5 per cent over £1,500) + £110 sale stage.
A Breathing Space order under the Debt Respite Scheme 2020 pauses enforcement for 60 days while a regulated debt adviser helps you. Apply through a debt advice agency.
Resources and free advice
Citizens Advice provides free, independent advice on PCN challenges and representations. The Money Saving Expert "Reclaim Parking Fines" guide is a comprehensive free resource. The PATAS / London Tribunals / Traffic Penalty Tribunal websites publish appeal procedures and outcomes.
For complex cases (multiple PCNs, disputed liability, committal threat), specialist solicitors offer regulated paid advice. The Law Society "Find a Solicitor" tool helps.
Royal Borough of Greenwich publishes the local PCN process at royalgreenwich.gov.uk/parking. Check that page for current discount amounts and specific local payment options.
Where to get further help and how to escalate
If the council cannot resolve your Council Tax issue through its own complaints process, you can escalate to the Local Government and Social Care Ombudsman, an independent body that investigates complaints about local councils. The Ombudsman is free to use and does not require legal representation.
For independent debt advice on Council Tax arrears, free help is available from Citizens Advice (national phone line, webchat and in-person service), National Debtline (free phone line and webchat run by the Money Advice Trust) and StepChange (free phone line and online advice). All three can speak to the council on your behalf with your written authority.
For premium-rate phone number complaints, the Phone-paid Services Authority handles regulation of premium rate services in the UK. For Council Tax scams or fraudulent demands, report to Action Fraud, the UK national reporting centre for fraud and cybercrime.
If you are facing enforcement and need to pause the collection process to get advice, the Breathing Space (Debt Respite Scheme) provides up to 60 days of legal protection from creditor action while you work with a debt adviser. A separate Mental Health Crisis Breathing Space lasts as long as you are receiving treatment for a mental health crisis, plus 30 days afterwards.
The council must, under the Equality Act 2010 and the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, make reasonable adjustments for residents with disabilities. Ask for the format that works for you (large print, audio, Braille, BSL interpretation, plain English) if the standard channels are not accessible.
If you have moved house recently and you are unsure whether the old or the new council is the right one to contact, check both: each council's online "Council Tax when you move" page sets out the date from which it considers you liable. The old council closes the account at your move-out date and the new council opens an account from your move-in date; the two are normally the same day, and any gap is dealt with by the owner of the empty property.
For Council Tax questions specific to your circumstances (self-employed income, disability registration, recent bereavement, complex household arrangements, foster placements, military service or shared custody), ask the council in writing or by phone rather than relying on a general guide. The council's benefits team handles individual assessments and can give a binding answer for your account.
If the council's decision is final and you disagree, the Valuation Tribunal for England (and the equivalents in Wales and Scotland) hears appeals on liability and banding free of charge. You do not need legal representation; the tribunal is designed for unrepresented applicants.
Frequently Asked Questions
What is the difference between a council PCN and a private parking charge?
A council PCN is a statutory penalty under the Traffic Management Act 2004 issued by a local authority. A private parking charge is a contract claim under POFA 2012 Schedule 4 issued by a private operator. The appeal routes and enforcement processes are entirely different.
Will an unpaid parking fine affect my credit file?
Council PCNs do not appear on credit files (enforced through the Traffic Enforcement Centre, not the County Court). Private parking charges can result in a CCJ if the operator pursues you in court and you do not respond - a CCJ stays on your credit file for 6 years.
Can I be jailed for not paying a parking fine?
No. Both council PCNs and private parking charges are civil debts, not criminal offences. Persistent non-payment leads to enforcement agents (council PCNs) or County Court judgments (private charges), not imprisonment.
Where can I get free advice on parking fines?
Citizens Advice provides free independent advice. The Money Saving Expert "Reclaim Parking Fines" forum has comprehensive free guides and draft appeal templates.
What is POPLA?
POPLA (Parking on Private Land Appeals) is the independent appeals service for parking charges issued by British Parking Association (BPA) member operators. POPLA appeals are free and decisions are binding on the operator.
How We Verified This
Parking fine framework verified against the Traffic Management Act 2004, the Protection of Freedoms Act 2012 Schedule 4, the Traffic Signs Regulations and General Directions 2016, ParkingEye v Beavis [2015] UKSC 67, and the British Parking Association and International Parking Community codes of practice.
