How to cancel Virgin MediaThe only way to cancel Virgin Media is by phone. Unlike many broadband providers, Virgin Media does not allow cancellation online or by email. You must call their cancellation team directly, give the required notice, and arrange return of any equipment. Virgin Media cancellation number: 150 (free from a Virgin Media landline) or 0345 454 1111 (from any phone). Lines open Monday to Friday 8am to 9pm, Saturday 8am to 8pm, Sunday 8am to 6pm. Step-by-step: how to cancel Virgin Media
Notice period and disconnection fees
How to leave Virgin Media without paying exit feesWhen Virgin Media raises prices mid-contract, Ofcom rules give you the right to exit without paying early disconnection fees. Virgin Media typically sends a price increase notification 30 days before it takes effect. You must notify Virgin Media within 30 days of receiving this notice to exercise your right to leave without penalty. The retentions team: what to expectVirgin Media routes cancellation calls through their retentions team, whose job is to keep you as a customer. They will often offer significant discounts — 20 to 40% off your current monthly bill is not unusual. If you genuinely want to cancel, be firm. If you want to negotiate a lower price and stay, this is the team to speak to.
Returning Virgin Media equipmentAfter cancellation, Virgin Media sends a prepaid returns bag or arranges a courier collection. You must return all equipment (router, TV boxes, remote controls, power cables) within 30 days of disconnection. Unreturned equipment is charged at full replacement cost — typically £30 to £200 per item. Verdict Call 150 — be prepared to negotiate or be firm Virgin Media cancellation is phone-only and goes through retentions. If you want to leave, be clear and calm — confirm your final bill, return date, and equipment return process before hanging up. If you just want a better deal, this same call is your best opportunity. Frequently asked questionsCan I cancel Virgin Media online? No. Virgin Media does not allow online or email cancellation. You must call 150 or 0345 454 1111 and speak to their team directly. How much notice do I need to give Virgin Media? 30 days notice is standard. Your service continues for the 30 days and your final bill covers this period. If you are within your minimum contract term and do not have a price-increase exit trigger, early disconnection fees apply for the remaining months. What is the Virgin Media early disconnection fee? The early disconnection fee is calculated as the number of remaining months on your contract multiplied by your monthly charge. On a £60/month contract with 6 months remaining, the fee would be £360. This is waived if you are leaving due to a price increase. Can I keep my Virgin Media email address after cancelling? No. Virgin Media email addresses (ending in @virginmedia.com or @ntlworld.com) are closed approximately 90 days after cancellation. Back up any important emails and contacts before you leave, and notify contacts of your new email address. |
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