TL;DR
Morrisons has recalled a snack product over reports of glass contamination. Affected customers should return the item to any Morrisons store for a full refund without needing a receipt. The Food Standards Agency has published a formal alert.
Morrisons has issued an urgent recall on a snack product that may contain glass fragments. Affected customers should return the item to any Morrisons store for a full refund without needing a receipt. The Food Standards Agency has published a formal product withdrawal and recall notice on its website.
How food recalls work in the UK
The Food Standards Agency manages food recalls in England, Wales and Northern Ireland. Food Standards Scotland handles equivalent issues in Scotland. Each recall starts with the manufacturer or retailer notifying the authority of a potential safety issue.
The authority issues a product withdrawal and recall notice on its website. Retailers display posters in stores listing the affected products, batch codes and reasons for the recall.
Identifying the affected product
Recall notices list the specific product, pack size, batch code or use-by date and barcode. Customers should check the packaging in the kitchen rather than relying on memory, as multiple batches can be sold concurrently.
Photographs of the affected product typically accompany the notice. The FSA website lists current recalls under the food.gov.uk alerts page, with email alerts available for free subscription.
How to get a refund
Customers can return the affected product to any Morrisons store for a full refund. A receipt is not required. The recall notice serves as proof that the product is affected.
Customers who have already eaten the product and become unwell should contact NHS 111 in the first instance, and a GP if symptoms persist. Trading Standards may take an interest in serious cases.
Why glass contamination recalls happen
Glass contamination during food production typically results from broken jars or bottles in the supply chain, broken instruments on a production line, or accidental introduction during quality testing. Modern production lines use metal detectors and X-ray equipment to spot foreign bodies.
Manufacturers operate to British Retail Consortium global standards, which set out hazard analysis and critical control point procedures. Any breach of those procedures triggers an investigation and, where necessary, a recall.
Where to follow recall updates
The FSA publishes alerts on food.gov.uk and through its email alert service. The same alerts are republished in the UK food trade press. Each retailer also lists current recalls on its own customer service page.
Customers worried about a specific product should not eat it. Returning the product to the retailer for a refund or disposing of it safely are the FSA's recommended responses.
Key facts
- Morrisons offers full refund without receipt.
- FSA publishes recall notices at food.gov.uk.
- FSA email alert service is free.
- Trading Standards investigates serious incidents.
- BRC standards govern manufacturer procedures.
FAQ
What should I do if I have the affected Morrisons product?
Do not eat it. Return the product to any Morrisons store for a full refund without needing a receipt. The recall notice serves as proof that the product is affected.
Where can I see the official recall notice?
On the Food Standards Agency website at food.gov.uk under the alerts section. The FSA also runs a free email alert service for new recalls.
What if I have already eaten the product?
Contact NHS 111 in the first instance, and a GP if symptoms persist. Keep the packaging if possible, as it can help identify the batch in case of a Trading Standards investigation.
Why do glass recalls happen?
Glass contamination typically results from broken jars, broken production line instruments or accidental introduction. Manufacturers use metal detectors and X-ray equipment to spot foreign bodies, but recalls are issued when a check fails.
