Broadband & Mobile

Broadband Contract Lengths Explained: 12, 18 and 24 Months

A 24-month deal usually buys a lower monthly price but a larger early-exit liability. Here is what 12, 18 and 24-month terms really mean, how exit fees scale, and when a rolling monthly contract is worth paying more for.

5 Jun 2026 · 3 min read

How to Compare Broadband Providers in the UK: A Practical Guide

Price is the headline, but the deciding factors are the minimum guaranteed speed, the provider's Ofcom complaints rate, contract length and whether they sign the relevant codes of practice. Here is how to weigh them.

5 Jun 2026 · 4 min read

Broadband and the Consumer Rights Act 2015: What It Means for You

Broadband and the Consumer Rights Act 2015: services provided with reasonable care and skill, unfair terms, service failures, and how the Act applies to broadband contracts.

16 Jun 2026 · 6 min read

Ofcom Minimum Guaranteed Speed Rules: What ISPs Must Tell You

Ofcom minimum guaranteed speed rules: how the requirement works, how the figure is calculated, your right to exit if speed falls below, and what ISPs must disclose at the point of sale.

16 Jun 2026 · 6 min read

The Digital Economy Act 2017: What It Changed for UK Broadband

The Digital Economy Act 2017 and UK broadband: what it covered, the broadband Universal Service Obligation, switching and infrastructure measures, and what has been implemented.

16 Jun 2026 · 6 min read

The Communications Act 2003 and What It Means for Broadband Consumers

The Communications Act 2003 and broadband consumers: key provisions, Ofcom's powers, General Conditions, the consumer protection framework, and what has changed since 2003.

16 Jun 2026 · 6 min read

Broadband Credit Checks: What ISPs Check and How It Affects You

Broadband credit checks explained: why ISPs check credit, what they look for, hard versus soft searches, what happens if you fail, alternatives if refused, and the impact on your credit.

16 Jun 2026 · 6 min read

Broadband Debt and County Court Judgments: What Can Happen

Broadband debt and county court judgments: what happens if you do not pay, the debt collection process, county court judgments, the effect on your credit file, and defending a claim.

16 Jun 2026 · 6 min read

How to Cancel a Broadband Direct Debit Legally

How to cancel a broadband direct debit legally: the Direct Debit Guarantee, what happens if you cancel before giving notice, debt collection risks, and the correct process to follow.

16 Jun 2026 · 6 min read

Right to Exit Broadband for Speed Failure: How to Use It

The right to exit broadband for speed failure: what triggers it, how to invoke it through reporting and evidence, what the provider must do, and the timelines involved.

16 Jun 2026 · 7 min read

Net Neutrality in the UK: The Current Rules and What They Mean

Net neutrality in the UK: the current rules, what they require of ISPs, how Ofcom enforces them, what is permitted versus prohibited, and what it means for consumers.

16 Jun 2026 · 6 min read

Is Broadband Throttling Legal in the UK?

Is broadband throttling legal in the UK? Ofcom rules on traffic management, the net neutrality position, what providers must disclose, when throttling is permitted, and how to detect it.

16 Jun 2026 · 6 min read

How to Test Your Broadband Line Quality: SNR, Attenuation and Noise

How to test broadband line quality: what SNR margin and attenuation mean, how to access router diagnostics, what good and bad values look like, and what causes line noise.

16 Jun 2026 · 6 min read

ADSL Microfilters Explained: What They Are and Whether You Still Need One

ADSL microfilters explained: what they do, when they are needed on copper and part-fibre, when they are not needed on SOGEA and full fibre, and common errors to avoid.

16 Jun 2026 · 6 min read

Extension Sockets and Broadband Speed: How They Affect Performance

How extension sockets affect broadband speed: older ring wiring and ADSL, the faceplate filter, checking if extensions cause speed loss, and modern wiring considerations.

16 Jun 2026 · 6 min read

The Openreach NTE and Master Socket Explained

The Openreach NTE and master socket explained: what they are, what Openreach is responsible for versus the consumer, the test socket, and how the socket affects broadband speed.

16 Jun 2026 · 6 min read

Broadband in Listed Buildings: Installation Challenges and Options

Broadband in listed buildings: planning permission for external works, Historic England guidance, installation constraints, alternatives, and how to apply for consent.

16 Jun 2026 · 6 min read

Broadband in New Build Homes: What Developers Must Provide

Broadband in new build homes: the Building Regulations requirement for gigabit-ready infrastructure from December 2022, what it means for buyers, and what to check before buying.

16 Jun 2026 · 6 min read

Broadband for Housing Association Tenants: Rights and Options

Broadband for housing association tenants: rights and options, wayleave rights, communal schemes, landlord obligations, and what to do if installation is blocked.

16 Jun 2026 · 6 min read

Keeping Your Landline Number When Moving or Switching Broadband

Keeping your landline number when moving or switching broadband: number portability, what happens under One Touch Switching, how long porting takes, and when a number cannot move.

16 Jun 2026 · 6 min read

Broadband When Moving House: What Happens and What You Need to Do

Broadband when moving house: your options at the new address, telling your provider, early termination, activation timelines, and what One Touch Switching means for a move.

16 Jun 2026 · 6 min read

One Touch Switching Explained: The New Way to Switch Broadband in the UK

One Touch Switching explained: what it replaced, how the gaining-provider-led process works, what the customer needs to do, the timeline, and what can go wrong.

16 Jun 2026 · 6 min read

UK Broadband Switching Rates: What the Ofcom Data Shows

What the Ofcom data shows about UK broadband switching rates: how often customers switch, why many stay out of contract, and how One Touch Switching has changed behaviour.

16 Jun 2026 · 6 min read

Your Right to Exit a Broadband Contract When Prices Rise

Your right to exit a broadband contract when prices rise: what counts as a notifiable price rise, how to invoke the right, the timelines, and what the provider must do.

16 Jun 2026 · 7 min read

Mid-Contract Broadband Price Rises: The New Ofcom Rules for 2025

Mid-contract broadband price rises and the new Ofcom rules: the old inflation-linked model, the requirement to show rises in pounds and pence, fixed-price options and the right to exit.

16 Jun 2026 · 6 min read

Negotiating Broadband Renewal: How to Get a Better Deal

How to negotiate a broadband renewal in the UK: when contracts end, what providers offer, how to approach the call, your leverage, switching versus staying, and Ofcom notifications.

16 Jun 2026 · 6 min read

How to Reduce Your Broadband Bill: A UK Guide

How to reduce your broadband bill in the UK: checking out-of-contract status, negotiating renewal, switching, social tariff eligibility, removing add-ons, and Ofcom notification rules.

16 Jun 2026 · 6 min read

Broadband and the Cost of Living: Affordability and What Help Is Available

Broadband and the cost of living: how household spending on communications has changed, social tariff take-up, Ofcom monitoring of affordability, and the help available.

16 Jun 2026 · 6 min read

Digital Exclusion in the UK: Who Is Offline and Why

Digital exclusion in the UK: who is offline and why, the role of age, income and disability, what is being done, the consequences, and digital inclusion initiatives.

16 Jun 2026 · 6 min read

How to Get Broadband Help If You Are on Benefits

How to get broadband help if you are on benefits: social tariffs and qualifying benefits, the Gigabit Voucher for rural areas, digital inclusion support, and how to apply.

16 Jun 2026 · 6 min read