Household Bills

How to Complain About Broadband Mis-Selling

Mis-selling covers being promised a speed you cannot get, hidden costs, or a misrepresented contract. Here is what counts, how to complain, the evidence to gather, and the remedies, including exiting the contract.

5 Jun 2026 View & bid →

How to Keep a Broadband Fault Log: A Template and Guide

A fault log is the single most useful piece of evidence in a broadband dispute. Here is what to record, how to format it, and why it matters for complaints and the ombudsman.

5 Jun 2026 View & bid →

How to Prove an Intermittent Broadband Fault

Intermittent faults are the hardest to fix because they are hard to prove. Logging drop-outs, using router logs and monitoring tools, and building a timeline gives you the evidence providers and the ombudsman need.

5 Jun 2026 View & bid →

What Counts as a Broadband Fault?

Not every broadband problem is a fault in the formal sense, and the distinction affects your rights. Here is the difference between a fault and a performance issue, the main fault types, and how providers classify them.

5 Jun 2026 View & bid →

Consumer Broadband SLAs: What They Mean and What to Look For

Consumer broadband rarely carries a formal business-style SLA, but speed guarantees, automatic compensation and codes of practice serve a similar role. Here is what protections to look for before signing.

5 Jun 2026 View & bid →

Delayed Broadband Activation Compensation: What You Are Owed

If a new broadband service is not activated on the promised date, the automatic compensation scheme pays a set daily amount. Here is what counts as delayed, the rate, and how to claim from participating providers.

5 Jun 2026 View & bid →

Delayed Broadband Repair Compensation: How to Claim

When total loss of service is not repaired within the scheme's window, the automatic compensation scheme pays a set amount for each further day offline. Here are the trigger conditions, rates and how to claim.

5 Jun 2026 View & bid →

Missed Broadband Engineer Appointment Compensation: How to Claim

If an engineer misses an appointment or it is cancelled at short notice, the automatic compensation scheme pays a set amount. Here is what counts as a missed appointment, how to claim, and what to do if the provider disputes it.

5 Jun 2026 View & bid →

How to Claim Broadband Compensation: Your Complete Guide

Broadband compensation comes in two forms: automatic payments for certain failures, and manual compensation you claim for other losses. Here is how each works, what to document, and how to make the claim.

5 Jun 2026 View & bid →

Broadband Complaints: What Ofcom Can and Cannot Do

Ofcom regulates the market and acts on systemic problems, but it does not resolve individual complaints; that is the ombudsman's role. Here is the distinction, when to go to each, and how your complaint still helps.

5 Jun 2026 View & bid →

The Broadband Complaint Escalation Rule: When You Can Go to ADR (Now Six Weeks)

The threshold for taking an unresolved broadband complaint to independent dispute resolution dropped from eight weeks to six weeks on 8 April 2026. Here is how the six weeks are counted, when the clock starts, and what to do if a provider drags out timescales.

5 Jun 2026 View & bid →

The Broadband Ombudsman: How CISAS Works and What You Can Win

CISAS is one of the approved alternative dispute resolution schemes for communications complaints. Here is how to refer a complaint, what it can award, how long it takes, and whether its decision is binding.

5 Jun 2026 View & bid →

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