- Providers usually ask for the router and any supplied equipment, such as power supplies and extenders, to be returned after cancellation.
- Returns are typically required within a set period, and providers often supply return packaging or a label.
- If you do not return the equipment, the provider may charge a non-return fee.
- Keep proof of postage when returning equipment so you can prove you sent it.
Cancelling broadband does not end your responsibilities the moment the service stops; the equipment usually has to go back. Failing to return it, or returning it without proof, is a common cause of unexpected charges. Knowing what to send back, by when, and how to protect yourself avoids a final sting on a closed account.
What you usually have to return
Most providers supply the router on the basis that it is returned when you leave, and the same often applies to associated equipment such as the power supply, cables and any Wi-Fi extenders or boosters. Whether each specific item must be returned depends on the provider's terms, so check what they ask for. Some older or specifically gifted equipment may be yours to keep, but assume the router goes back unless told otherwise.
The return process and deadline
Providers typically require equipment back within a set period after cancellation and usually make it easy by sending return packaging or a prepaid label, or directing you to a drop-off method. Follow their instructions, package the items securely, and send them within the stated window. Returning promptly avoids both the deadline pressure and the risk of a non-return charge.
If you do not return it
If you fail to return the equipment within the required period, the provider may apply a non-return fee, intended to cover the cost of the unreturned item. This charge can appear on a final bill. The way to avoid it is simply to return the equipment on time and keep evidence that you did.
Equipment return process
| Step | Action |
|---|---|
| 1 | Check which items the provider requires back |
| 2 | Use the return packaging or label provided |
| 3 | Package items securely, including accessories |
| 4 | Send within the required period |
| 5 | Keep proof of postage |
Protecting yourself
The single most important step is to keep proof of postage or a drop-off receipt. If a provider later claims the equipment was not returned and tries to charge you, that proof is what settles the matter. Return everything required, on time, and keep the evidence, and the equipment side of cancellation closes cleanly.
Frequently asked questions
Do I have to return my broadband router?
Usually yes. Most providers supply the router on the basis that it is returned when you leave, along with associated equipment such as the power supply and any extenders. Check the provider's terms, but assume the router goes back unless you are specifically told you can keep it.
How do I return my router when cancelling broadband?
Follow the provider's instructions: they typically send return packaging or a prepaid label, or direct you to a drop-off method. Package the router and any required accessories securely, send them within the stated period, and keep proof of postage.
What happens if I do not return my router?
The provider may apply a non-return fee to cover the cost of the unreturned equipment, which can appear on your final bill. Returning everything required on time, and keeping proof you did, is the way to avoid such a charge.
Can an ISP charge me for a router I keep?
If the router was supplied on the basis that it is returned and you do not return it, the provider can apply a non-return charge. Some equipment may be yours to keep, so check the terms, but assume a supplied router must go back unless told otherwise.
What if I lose the return packaging?
Contact the provider, who can usually arrange another label or advise an alternative return method. Do not simply keep the equipment; package it securely yourself if needed, return it within the required period, and keep proof of postage to protect against a non-return charge.
