- Broadband does not use a PAC code; a PAC is for porting a mobile number to a new network.
- Broadband once used a MAC (Migration Authorisation Code), but that system was retired in favour of provider-led switching.
- One Touch Switching now lets the gaining provider arrange the whole move, so no code is handed between customer and provider.
- Unlike mobile number porting, broadband switching does not move a personal identifier with you, which is why the mechanics differ.
People moving broadband often ask their provider for a switching code, expecting something like the PAC used for mobile numbers. There is no such thing for broadband, and there has not been for years. Understanding why clears up a common source of confusion at the point of switching.
What a PAC code actually is
A PAC, or Porting Authorisation Code, belongs to mobile. It exists because your mobile number is a personal identifier you want to keep when you change network, so the code authorises moving that number to the new operator. Broadband has no equivalent personal identifier to carry across, which is the root reason it never needed a PAC.
The MAC code era
Broadband did once have a code-based system: the Migration Authorisation Code, or MAC. You requested a MAC from your old provider and gave it to the new one to authorise the transfer. The weakness was that it put the losing provider in the loop, who could delay handing over the code, and it only covered certain types of switch. The MAC system was retired as switching processes were modernised.
Why One Touch Switching replaced codes
One Touch Switching removes the code entirely. Instead of you obtaining and passing a code, the gaining provider arranges everything, including ending the old service. There is nothing for the losing provider to withhold and nothing for you to chase. The aim is a faster, simpler switch with less opportunity for the old provider to obstruct it.
Broadband versus mobile switching
| Feature | Mobile (PAC) | Broadband (OTS) |
|---|---|---|
| What moves with you | Your phone number | Your service, not a personal identifier |
| Code required | Yes, a PAC | No code |
| Who initiates | You request the PAC, give it to the new network | Gaining provider arranges the switch |
| Old provider's role | Issues the PAC | Coordinated by the gaining provider |
The practical takeaway
If a provider, comparison page or old forum post tells you to "get a code" to switch broadband, it is out of date. Simply arrange the switch with the provider you want to move to and let One Touch Switching handle the rest.
Frequently asked questions
What was a MAC code for broadband?
A MAC, or Migration Authorisation Code, was a code you requested from your old broadband provider and gave to the new one to authorise a transfer. It has been retired in favour of provider-led switching.
Why did MAC codes get replaced?
The MAC system put the losing provider in control of issuing the code, which could be delayed, and it only covered certain switch types. Provider-led switching removes that bottleneck and simplifies the process.
Do I need a code to switch broadband?
No. Broadband switching no longer uses a code. Under One Touch Switching you arrange the move with the provider you are joining, and they coordinate ending your old service.
How is broadband switching different from mobile switching?
Mobile switching uses a PAC because you are moving a personal phone number to a new network. Broadband has no equivalent personal identifier to carry across, so it uses a provider-led process rather than a code.
Who initiates the switch under OTS?
The gaining provider, the one you are moving to. You deal only with them, and they coordinate with your old provider to end the existing service.
