Last reviewed: June 2026
TL;DR: Life Insurance UK June 2026| Total protection claims paid 2024 | Record £8 billion combined individual and group (ABI/GRiD, July 2025) |
| Individual claims paid 2024 | £5.32 billion - up 10% on 2023 (ABI) |
| Average individual claim 2024 | £18,700 - up 10% on 2023 (ABI) |
| Daily payout equivalent | £21.9 million paid every day in 2024 (ABI) |
| Critical illness avg claim 2024 | £67,600 - total CI payouts £1.3 billion (ABI) |
- UK protection insurers paid a record £8 billion in claims in 2024 - equivalent to £21.9 million every day (ABI and GRiD, July 2025)
- Individual protection claims totalled £5.32 billion in 2024, up 10% on 2023, across 275,000 claims (ABI)
- The average individual claim rose 10% to £18,700 in 2024, reflecting increasing sum assured levels and more complex claims (ABI)
- Critical illness claims totalled £1.3 billion with an average payout of £67,600 - cancer remains the most common cause of claim
- Claim acceptance rates across major UK life insurers typically run above 97%, according to individual insurer published statistics
Association of British Insurers | GBP billion, individual life, CI and income protection
UK individual protection insurance claims paid 2018-2024 (£ billion)
Source: Association of British Insurers (ABI), "Record £8bn paid out in vital protection claims during 2024", July 2025. abi.org.uk. Individual protection claims include life insurance, critical illness and income protection policies.
ABI / FCA | UK life and protection policy types explained
| Policy type | What it pays | Term | Best for |
|---|---|---|---|
| Level term life | Fixed lump sum on death within the term | Fixed (10-40yr) | Mortgage protection, family income replacement |
| Decreasing term life | Lump sum that reduces over time - tracks repayment mortgage balance | Fixed | Repayment mortgage cover |
| Whole of life | Lump sum on death - no fixed term, covers entire life | Lifetime | Inheritance tax planning, funeral costs |
| Critical illness cover | Lump sum on diagnosis of specified serious illness | Fixed | Income replacement during serious illness |
| Income protection | Monthly income if unable to work through illness or injury | To retirement | Self-employed, limited sick pay at work |
Source: Association of British Insurers, protection insurance guidance. fca.org.uk/consumers/insurance. Policy types are not mutually exclusive - many households hold more than one type of protection cover.
Association of British Insurers | GBP average per individual claim
Average UK individual protection claim value 2019-2024 (£)
Source: Association of British Insurers (ABI), protection claims data 2024, published July 2025. abi.org.uk. Average claim rose 10% in 2024 to £18,700.
UK life and protection insurers paid a record £8 billion in claims in 2024, according to data from the Association of British Insurers and Group Risk Development. The figure covers individual and group protection policies including life insurance, critical illness cover and income protection. Individual protection claims alone totalled £5.32 billion - up 10% on 2023 - with an average payout of £18,700 per claim.
Despite this scale of payouts, significant protection gaps remain across UK households. This guide covers the main types of life and protection insurance, how they are priced, what affects the cost and what the claims data shows about how the market performs.
How large is the UK life insurance market?
The UK is one of the largest life and protection insurance markets in Europe. ABI data shows individual protection claims paid have grown from £3.82 billion in 2018 to £5.32 billion in 2024, a 39% increase over six years. The growth reflects both rising sum assured levels and increasing penetration of critical illness and income protection products alongside traditional life cover.
275,000 individual protection claims were notified to ABI members in 2024 - consistent with 2023 volumes - while the average claim value rose 10% to £18,700. The increase in average claim value reflects a combination of higher sum assured levels on newer policies and the growing proportion of claims from critical illness products, which typically carry higher average payouts than pure life policies.
The Bank of England Insurance Aggregate Data (Q4 2025) shows UK non-life GWP of £123.6 billion in 2023, with income protection representing £1.31 billion of this total. Life insurance, annuities and long-term savings products are reported separately and represent a substantially larger market by assets under management.
Types of life and protection insurance
Life insurance in the UK encompasses several distinct product types with materially different cover, pricing and use cases. The most common is term life insurance, which pays a fixed or decreasing lump sum on death within a specified period. Level term policies pay the same amount regardless of when during the term the claim occurs. Decreasing term policies reduce over time and are typically used to mirror a repayment mortgage balance.
Whole of life insurance has no fixed term and pays a lump sum on death whenever it occurs, provided premiums are maintained. Premiums are higher than term products to reflect the certainty of eventual payout. Whole of life policies are commonly used for inheritance tax planning or to cover funeral costs.
Critical illness cover pays a lump sum on diagnosis of specified serious conditions - the standard ABI minimum list includes cancer, heart attack, stroke, multiple sclerosis, and major organ transplants, among others. The average critical illness claim in 2024 was £67,600 according to ABI data, and cancer was the most common cause of claim across all providers.
Income protection insurance pays a regular monthly income if the policyholder is unable to work due to illness or injury. Unlike critical illness cover, it is not triggered by a specific diagnosis but by the inability to perform the policyholder's occupation. It continues to pay until the policyholder returns to work, the policy term ends, or death occurs. Income protection is particularly valuable for the self-employed who have no employer sick pay entitlement.
What affects life insurance cost?
Age is the primary pricing factor for term life insurance. Premiums increase materially with age as the statistical probability of death within the term rises. A 30-year-old will typically pay significantly less than a 45-year-old for the same cover amount and term length. Taking out cover early locks in a lower premium for the duration of the policy.
Health and lifestyle are assessed at application through a series of medical questions and, for higher sum assureds, medical examinations or GP reports. Smoking status has a large impact - smokers typically pay double the premium of non-smokers for equivalent cover. BMI, blood pressure, existing medical conditions and family history of serious illness are also relevant factors.
Sum assured (the amount the policy pays out) and term length directly determine the premium. Longer terms and higher sums assured cost more. For mortgage protection purposes, the term should match the mortgage term and the sum assured should match the outstanding mortgage balance.
Occupation affects income protection pricing in particular, as manual or hazardous occupations carry higher disability risk. Life insurance pricing is less occupation-sensitive though some high-risk occupations may attract loadings or exclusions.
Claim acceptance rates: what the data shows
The ABI's 2024 data shows 275,000 individual protection claims were paid during the year. Major UK life insurers publish annual claims statistics showing acceptance rates typically above 97% for life insurance and above 92% for critical illness cover. The most common reasons for declined claims are non-disclosure of material facts at application (failure to declare pre-existing conditions or lifestyle factors), claims for conditions excluded under the policy terms, and deaths within the suicide exclusion period (typically 12 months from policy inception).
The FCA's Consumer Duty requirements, which came into force in July 2023, require insurers to demonstrate that products deliver good outcomes for consumers. This includes ensuring claims processes are fair and that decline reasons are clearly communicated and evidenced.
The UK protection gap
Despite record claims volumes, significant protection gaps remain. Swiss Re research has identified a substantial life insurance protection gap in the UK - the difference between the financial cover households have and the financial cover they need in the event of death or serious illness. The gap is driven by under-insurance (policies with insufficient sum assured), lack of income protection relative to actual income, and households with no protection cover at all.
The self-employed population is particularly exposed. Self-employed workers have no employer sick pay, no group life or income protection through an employer, and are responsible for their own National Insurance contributions and state benefit entitlements. There are approximately 4.2 million self-employed workers in the UK (ONS Labour Force Survey Q4 2025), a significant proportion of whom have no income protection cover.
Frequently asked questions
How much did UK life insurers pay out in 2024?
UK protection insurers paid a record £8 billion in combined individual and group protection claims in 2024, according to ABI and GRiD data published July 2025. Individual protection claims alone totalled £5.32 billion across 275,000 claims, with an average payout of £18,700. The £8 billion total is equivalent to £21.9 million paid every day of the year.
What is the difference between life insurance and critical illness cover?
Life insurance pays a lump sum on death within the policy term. Critical illness cover pays a lump sum on diagnosis of a specified serious illness - the policyholder does not need to die to receive the payout. The two products cover different risks and can be held simultaneously. Many policies combine both covers under a single contract, paying whichever trigger (death or diagnosis) occurs first.
What is the average life insurance payout in the UK?
The average individual protection claim paid in 2024 was £18,700 according to ABI data. This covers life insurance, critical illness and income protection claims together. Critical illness claims carry a higher average - £67,600 in 2024 - reflecting the higher sum assureds typically written on those products. Life insurance payouts vary significantly depending on the sum assured on the individual policy.
Do life insurers pay out most claims?
Major UK life insurers typically publish annual claims statistics showing acceptance rates above 97% for life insurance and above 92% for critical illness cover. The most common reasons for declined claims are non-disclosure at application, claims for excluded conditions, and deaths within the suicide exclusion period. The FCA's Consumer Duty requires insurers to handle claims fairly and transparently.
How much does life insurance cost in the UK?
Life insurance premiums vary significantly by age, health, smoking status, sum assured and term length. As a general benchmark, a healthy non-smoking 35-year-old can typically obtain £200,000 of level term life cover over 25 years for between £8 and £15 per month. Premiums rise materially with age, with an equivalent policy for a 50-year-old typically costing two to four times more. Smokers typically pay approximately double the non-smoker rate.
- Association of British Insurers (ABI) and Group Risk Development (GRiD), "Record £8bn paid out in vital protection claims during 2024", July 2025: abi.org.uk
- Bank of England, Insurance Aggregate Data Quarterly Report Q4 2025: bankofengland.co.uk
- ONS, Labour Force Survey Q4 2025, self-employment estimates: ons.gov.uk
- FCA, Consumer Duty for insurance products: fca.org.uk/firms/consumer-duty