Herefordshire Council has published a procurement opportunity for customer relationship management system - govservice with an estimated value of £453,612. The submission deadline is 10 April 2026, giving eligible UK suppliers a limited window to prepare and submit bids through the official Contracts Finder portal.

Published on 2026-04-10, this contract is open to suitably qualified suppliers across the United Kingdom. All businesses interested in bidding should review the full tender documentation and confirm they meet all eligibility requirements before the closing date.

Contract overview

Commission of a cloud-based solution and associated services for a Customer Relationship Management System, required to support residents, businesses and other stakeholders with their interactions with council services.

Herefordshire Council is the contracting authority. The estimated value is £453,612 and the deadline is 10 April 2026. Download the full specification from the official portal before preparing a bid.

Is your business eligible?

This contract is most relevant to IT consultancies, software developers, managed service providers. Suppliers typically need to demonstrate experience delivering similar contracts, appropriate financial standing, and hold Cyber Essentials Plus, ISO 27001.

Under the Procurement Act 2023, Herefordshire Council must actively consider SME participation. Check whether this contract has been structured into lots.

• Proven track record in it & technology contracts of comparable scope
• Financial standing appropriate for a £453,612 contract
• Relevant certifications: Cyber Essentials Plus, ISO 27001
• Capacity to mobilise within Herefordshire Council’s required timeframe
• Ability to meet the 10 April 2026 submission deadline

How to submit a bid

• Step 1 — Access the notice: Visit Contracts Finder at https://www.contractsfinder.service.gov.uk/Notice/892368
• Step 2 — Register free: Create or log in to your supplier account
• Step 3 — Download documents: Read the full ITT before preparing your response
• Step 4 — Raise clarifications: Submit questions early — Q&A typically closes 1–2 weeks before the deadline
• Step 5 — Submit before 10 April 2026: Late submissions are not accepted

What the buyer will evaluate

Herefordshire Council will assess all compliant bids against published criteria. Buyers typically apply a 60% quality and 40% price weighting. Under the Procurement Act 2023, social value is a mandatory evaluation criterion.

Writing a winning bid

• Lead with an executive summary addressing Herefordshire Council’s objectives directly
• Provide two or more case studies with measurable outcomes from comparable contracts
• Include specific, costed social value commitments
• Price to win but ensure your margin covers full delivery
• Submit at least 24 hours before 10 April 2026

Frequently asked questions

Can SMEs bid for this contract?

Yes. The Procurement Act 2023 requires Herefordshire Council to consider SME suitability and remove unnecessary barriers.

Is registration on the portal free?

Yes. Registering as a supplier on Contracts Finder is completely free.

What happens if I miss the 10 April 2026 deadline?

Late submissions are not accepted. The deadline is absolute. Submit at least 24 hours early.

Where are the full tender documents?

All documents are on the official Contracts Finder listing at https://www.contractsfinder.service.gov.uk/Notice/892368.

This article is for informational purposes only. Always verify all details on the official procurement portal before submitting a bid. Kael Tripton is not affiliated with or endorsed by Herefordshire Council or the UK government.