NHS England has published a procurement opportunity for it service management (servicenow) delivery partner services with an estimated value of £18,000,000. The submission deadline is the date stated in the official notice, giving eligible UK suppliers a limited window to prepare and submit bids through the official Find a Tender portal.

Published on 2026-04-10, this contract is open to suitably qualified suppliers across the United Kingdom. All businesses interested in bidding should review the full tender documentation and confirm they meet all eligibility requirements before the closing date.

Contract overview

Procurement of IT Service Management (ServiceNow) Delivery Partner Services. Please note this will be procured via Crown Commercial Services - RM6190 Technology Services 4 under PA23. The commencement of procurement and award of any subsequent contract will be subject to budgetary approval.

NHS England is the contracting authority. The estimated value is £18,000,000 and the deadline is the date stated in the official notice. Download the full specification from the official portal before preparing a bid.

Is your business eligible?

This contract is most relevant to IT consultancies, software developers, managed service providers. Suppliers typically need to demonstrate experience delivering similar contracts, appropriate financial standing, and hold Cyber Essentials Plus, ISO 27001.

Under the Procurement Act 2023, NHS England must actively consider SME participation. Check whether this contract has been structured into lots.

• Proven track record in it & technology contracts of comparable scope
• Financial standing appropriate for a £18,000,000 contract
• Relevant certifications: Cyber Essentials Plus, ISO 27001
• Capacity to mobilise within NHS England’s required timeframe

How to submit a bid

• Step 1 — Access the notice: Visit Find a Tender at https://www.find-tender.service.gov.uk/Notice/032622-2026
• Step 2 — Register free: Create or log in to your supplier account
• Step 3 — Download documents: Read the full ITT before preparing your response
• Step 4 — Raise clarifications: Submit questions early — Q&A typically closes 1–2 weeks before the deadline
• Step 5 — Submit before the date stated in the official notice: Late submissions are not accepted

What the buyer will evaluate

NHS England will assess all compliant bids against published criteria. Buyers typically apply a 60% quality and 40% price weighting. Under the Procurement Act 2023, social value is a mandatory evaluation criterion.

Writing a winning bid

• Lead with an executive summary addressing NHS England’s objectives directly
• Provide two or more case studies with measurable outcomes from comparable contracts
• Include specific, costed social value commitments
• Price to win but ensure your margin covers full delivery

Frequently asked questions

Can SMEs bid for this contract?

Yes. The Procurement Act 2023 requires NHS England to consider SME suitability and remove unnecessary barriers.

Is registration on the portal free?

Yes. Registering as a supplier on Find a Tender is completely free.

Where are the full tender documents?

All documents are on the official Find a Tender listing at https://www.find-tender.service.gov.uk/Notice/032622-2026.

This article is for informational purposes only. Always verify all details on the official procurement portal before submitting a bid. Kael Tripton is not affiliated with or endorsed by NHS England or the UK government.