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Keeping Your UK Mobile Number When Living or Working Abroad

Moving abroad does not automatically mean losing your UK mobile number, but the options depend on your contract terms, roaming costs, and whether you are prepared to port the number to an alternative service. Here is a practical overview of the choices.

16 Jun 2026 · 8 min read

Using eSIM When Travelling Abroad: How to Set Up a Local SIM

An eSIM lets you download a local carrier's profile before or during a trip abroad, potentially cutting roaming costs without carrying a second physical SIM. This article explains how the process works and what to check before you travel.

16 Jun 2026 · 7 min read

Airplane Mode Explained: What It Does and When to Use It

Airplane mode disables a device's cellular, Wi-Fi, and Bluetooth radios simultaneously, but modern rules allow most airlines to permit Wi-Fi and Bluetooth to be re-enabled separately. Here is a clear breakdown of what it controls and when it is useful.

16 Jun 2026 · 7 min read

Mobile Phones in Hospitals: What Is Allowed in the UK

NHS policy on mobile phones has shifted significantly over the past decade, with most hospitals now permitting use in common areas. Here is what the current evidence says and how to check your hospital's rules.

16 Jun 2026 · 7 min read

Emergency SMS Service for Deaf Users: What It Is and How to Register

Deaf, deafblind, and speech-impaired people in the UK can text 999 in an emergency after registering in advance. This article explains how the 999 SMS service works, its limitations, and how it compares to Relay UK.

16 Jun 2026 · 7 min read

Advanced Mobile Location (AML) Explained: How 999 Finds You

Advanced Mobile Location automatically transmits your GPS and Wi-Fi position to UK emergency services the moment you dial 999 or 112. This article explains how AML works, its accuracy, and which devices support it.

16 Jun 2026 · 7 min read

Emergency Calls from a Mobile: 999 vs 112 and What to Know

Both 999 and 112 connect to UK emergency services from any mobile, even without a SIM. This article covers routing, location sharing, Emergency SMS, and what to do if you cannot speak.

16 Jun 2026 · 7 min read

Relay UK: Text Relay Services for Deaf and Speech-Impaired Mobile Users

Relay UK lets deaf, deafblind, hard of hearing, and speech-impaired people make and receive phone calls via a text-to-speech relay. Here is how it works on mobile and which networks must support it.

16 Jun 2026 · 7 min read

Mobile Accessibility: What Ofcom Requires Operators to Provide

Ofcom mandates a range of accessibility services for mobile customers, from relay services for deaf users to priority fault repair for disabled customers. Here is what operators must provide and how to access it.

16 Jun 2026 · 7 min read

How to Complain to the ICO About a Mobile Network

The ICO handles data privacy complaints against mobile operators, not billing or coverage disputes. This article explains what the ICO can investigate, how to submit a complaint, and what outcomes are possible.

16 Jun 2026 · 7 min read

Mobile Network Data Breach: What to Do if Your Data Is Exposed

If your mobile operator suffers a data breach, acting quickly limits the damage. This article sets out the immediate steps to take, how to protect yourself, and your rights under UK GDPR.

16 Jun 2026 · 7 min read

GDPR and Mobile Networks: Your Data Rights

UK GDPR gives mobile customers enforceable rights over how operators collect, store and share personal data. Here is what operators process, what you can demand, and how the ICO enforces your rights.

16 Jun 2026 · 8 min read

What Your Mobile Network Knows About Your Location

Every time your mobile phone connects to a cell tower, your operator records which mast served you. This article explains what that means for your privacy, who can access it, and what UK law says.

16 Jun 2026 · 8 min read

What Data Your Mobile Network Stores About You

Under the Investigatory Powers Act 2016, UK mobile operators are required to retain specific categories of communications data for up to twelve months, accessible to designated public authorities.

16 Jun 2026 · 8 min read

How to Factory Reset a Mobile Phone Before Selling

A factory reset is the essential first step before selling a mobile phone, but it must be combined with account sign-out and SIM removal to protect your data fully.

16 Jun 2026 · 8 min read

How to Recycle a Mobile Phone in the UK: Data Security and Options

Recycling a mobile phone in the UK involves wiping your data securely, choosing a certified scheme, and complying with WEEE rules that ban handsets from household bins.

16 Jun 2026 · 7 min read

Silent Calls: What They Are and How to Report Them

Silent calls are typically the result of predictive diallers abandoning a connected call. Ofcom sets strict rules on how organisations must handle them, and recipients can report them directly to Ofcom.

16 Jun 2026 · 7 min read

The Corporate TPS (CTPS) for Businesses: How It Works

The Corporate TPS lets UK businesses register their telephone numbers to opt out of unsolicited marketing calls, operating alongside but separately from the personal TPS under PECR.

16 Jun 2026 · 6 min read

The Telephone Preference Service (TPS) Explained

The TPS is the UK's statutory opt-out register for unsolicited marketing calls. This article explains how to register, what the TPS covers, and how the ICO enforces breaches under PECR.

16 Jun 2026 · 6 min read

Nuisance Calls on Mobile: How to Report Them and Stop Them

Ofcom and the ICO both handle nuisance call complaints in the UK, but via different routes. This article explains how to report, what TPS registration does, and what your mobile operator can offer.

16 Jun 2026 · 7 min read

Mobile Number Spoofing: How It Works and What to Do

Caller ID spoofing lets fraudsters and nuisance callers fake any number on your screen, including those of banks and government bodies. This article explains the technology, the legal framework, and how to report spoofed calls in the UK.

16 Jun 2026 · 7 min read

SIM Swap Fraud Explained: How It Works and How to Protect Yourself

SIM swap fraud lets criminals take over your mobile number, bypassing SMS security codes to access bank accounts and email. This article explains how attackers exploit operator processes and what you can do to protect yourself.

16 Jun 2026 · 7 min read

Your Phone Has Been Stolen: What to Do and How to Report It

Acting quickly after a mobile phone theft limits fraud exposure and supports any insurance claim. This guide covers the immediate steps: barring the SIM and IMEI, reporting to police, and making an insurance claim.

16 Jun 2026 · 7 min read

How to Check if a Mobile Phone Is Blacklisted (IMEI Check)

A blacklisted phone cannot connect to any UK mobile network. Learn what blacklisting means, how to run an IMEI check before buying, and what your options are if a handset is already blocked.

16 Jun 2026 · 8 min read

IMEI Number Explained: What It Is and How to Find It

Every mobile handset carries a unique 15-digit IMEI number that networks use to identify devices, block stolen phones, and process unlock requests. Understanding how it works is essential for insurance claims, blacklist checks, and second-hand buying.

16 Jun 2026 · 7 min read

Refurbished Mobile Phones in the UK: What to Check Before Buying

Refurbished does not mean second-hand in the ordinary sense — it means a device that has been inspected, repaired where necessary, and tested to a defined standard. Knowing what to look for can save you money without compromising on reliability.

16 Jun 2026 · 7 min read

Buying a Second-Hand Mobile in the UK: What to Check

From IMEI blacklist checks to consumer rights against a trader, buying a second-hand mobile in the UK involves several steps that most buyers skip. This guide covers every check worth making before you hand over money.

16 Jun 2026 · 8 min read

Mobile Phone 30-Day Right to Reject: How It Works

The Consumer Rights Act 2015 gives you a clear 30-day window to reject a faulty mobile phone and receive a full refund. Here is how the right works and what to do if a retailer pushes back.

16 Jun 2026 · 8 min read

Mobile Phone Warranty and Consumer Rights: What the Law Says

The Consumer Rights Act 2015 gives UK buyers stronger protections than most manufacturer warranties, including a 30-day right to reject and a reversed burden of proof for the first six months.

16 Jun 2026 · 8 min read

Accidental Damage Cover for Mobiles: What Is Actually Covered

Accidental damage cover on a mobile policy sounds straightforward, but exclusion clauses for liquid damage, cosmetic harm, and negligence can complicate claims. This is what you need to know before filing.

16 Jun 2026 · 7 min read