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A plain-English UK guide to PBX phone systems: what PBX means, the analogue, digital, IP and cloud types, how they manage internal and external calls, who uses them and what to weigh when replacing one.
16 Jun 2026 · 7 min read
A UK business guide to cloud PBX: what it is, how it differs from traditional PBX and SIP trunks, the features it includes such as call routing and IVR, the cost model and how it scales as a business grows.
16 Jun 2026 · 8 min read
A plain-English UK guide to SIP trunking: what a SIP trunk is, how it replaces ISDN, how many channels you need, the cost model and how to choose a resilient provider ahead of the all-IP switch-over.
16 Jun 2026 · 8 min read
Hosted VoIP runs the phone system in a provider's cloud, while on-premise VoIP keeps PBX hardware on site. This guide compares cost, maintenance, scalability and resilience to help businesses understand the difference.
16 Jun 2026 · 7 min read
VoIP turns speech into digital packets and sends them across the internet using protocols such as SIP and codecs such as G.711. This guide breaks down how a VoIP call is built, routed and kept clear.
16 Jun 2026 · 6 min read
BT is moving existing home phone customers from the analogue PSTN to Digital Voice as the network switches off by 2027. Learn what changes for you, whether you need a new router, and the support available for vulnerable customers.
16 Jun 2026 · 8 min read
Digital Voice is the IP-based phone service replacing the analogue PSTN as Openreach retires its copper voice network by 2027. Find out how it works, what equipment you need and how power resilience is handled.
16 Jun 2026 · 6 min read
With the all-IP migration completing in 2027, devices plugged into the phone line need checking now. This practical checklist covers auditing alarms, telecare, fax and EPOS, contacting providers, and who to ask for help.
16 Jun 2026 · 6 min read
ISDN business lines are being retired alongside the PSTN as the UK moves to all-IP by 2027. This guide explains what ISDN is, what replaces it, how to audit your lines, and the steps to migrate phone systems without disruption.
16 Jun 2026 · 6 min read
The Public Switched Telephone Network has carried UK voice calls for over a century. This guide explains how the PSTN works, why the ageing analogue infrastructure is being retired, and what digital voice over broadband replaces it with by 2027.
16 Jun 2026 · 6 min read
The UK's copper analogue phone network is being retired and replaced with digital voice over broadband. This guide explains what the PSTN switch-off means, who is affected, the timeline, and the steps households and businesses should take now.
16 Jun 2026 · 6 min read
Ofcom banned CPI-linked mid-contract price rises for new mobile contracts from January 2025. Find out what fixed-price commitments mean, when legacy contracts still allow rises, and how to use your right to exit.
16 Jun 2026 · 7 min read
UK mobile phone buyers have layered legal protections covering the handset itself, the contract terms, and the service delivered. Understanding which law applies at each stage makes it far easier to enforce your rights.
16 Jun 2026 · 7 min read
Making a successful mobile theft insurance claim in the UK depends on acting quickly, gathering the right documents, and understanding what can cause a claim to fail. This guide sets out the process step by step.
16 Jun 2026 · 7 min read
Number porting failures — from missed deadlines to lost numbers — affect a small but significant share of UK switchers each year. Ofcom rules are clear on what operators must do, and on how to escalate when they do not.
16 Jun 2026 · 7 min read
UK mobile numbers are tied to operator accounts, not to individuals, and extended inactivity triggers automatic closure on most networks. Understanding the rules around retention, low-use keeping strategies, and VoIP porting can save you from losing a number permanently.
16 Jun 2026 · 7 min read
Ofcom's Fairness for Customers programme and social tariff obligations mean UK mobile customers in financial difficulty have real options, from payment deferrals to dedicated low-cost plans. Here is how the support landscape works.
16 Jun 2026 · 7 min read
Recycling or reselling a smartphone without fully clearing it can expose banking credentials, photos, and account tokens to strangers. This article explains what factory reset does and does not remove, and the correct steps to wipe a device securely.
16 Jun 2026 · 7 min read
Cancelling a mobile contract without taking your number involves a STAC code that closes your account and releases the number back to your operator's pool. Here is what actually happens and how to manage the process.
16 Jun 2026 · 6 min read
Mid-contract mobile upgrades can appear attractive but come with ETF implications, contract resets, and hidden costs that make the true price significantly higher than the headline monthly figure. Here is how to evaluate the real cost.
16 Jun 2026 · 7 min read
Being sold a mobile contract on the basis of inaccurate coverage claims, hidden charges, or a tariff that does not match what was agreed gives you specific rights under UK consumer law. This article sets out how to build a case and escalate it.
16 Jun 2026 · 7 min read
Before committing to a mobile contract, checking coverage with Ofcom's checker and your prospective operator's own tool takes minutes and can save months of frustration. Here is what the results actually mean.
16 Jun 2026 · 8 min read
Missing payments on a mobile contract can trigger a debt collection process that affects your credit file and may lead to court action. Understanding how the escalation pathway works, and where you can push back, is essential.
16 Jun 2026 · 8 min read
Every app permission you grant is a gateway to personal data on your phone. UK GDPR gives you specific rights over how that data is collected and used, and the ICO enforces those rights against app developers and operators.
16 Jun 2026 · 7 min read
5G Standalone replaces the 4G core network with a native 5G core, unlocking network slicing, lower latency, and new enterprise services. This article explains what that means for UK consumers and businesses.
16 Jun 2026 · 7 min read
The Consumer Contracts Regulations 2013 give you a 14-day cancellation right when you sign up for a mobile contract online or by phone. Here is what operators must tell you, and what to do if your rights are denied.
16 Jun 2026 · 7 min read
The Consumer Contracts Regulations 2013 give you 14 days to cancel a mobile contract taken out online or by phone, with no penalty. Understand what you owe if you have used the service, and how to exercise the right correctly.
16 Jun 2026 · 8 min read
Ofcom investigates systemic problems and can fine operators, but it does not resolve individual disputes. This guide explains when to go to Ofcom, how to log a complaint online, and when to use an ADR scheme instead.
16 Jun 2026 · 7 min read
CISAS is one of two Ofcom-approved ADR schemes for mobile disputes in the UK. Find out when and how to refer a complaint, what CISAS can award, and how long the process takes.
16 Jun 2026 · 6 min read
Ofcom rules cap mobile early termination fees at the remaining monthly charges minus any cost savings to your operator. Learn what operators can charge, how to verify a compliant ETF, and how to challenge an excessive one.
16 Jun 2026 · 7 min readGet Kael Tripton in your Google feed
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