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Unfair Contract Terms in Broadband: What the Consumer Rights Act Covers

The Consumer Rights Act 2015 lets you challenge broadband contract terms that create a significant imbalance against you. Here is what makes a term unfair, how to challenge it, and where to report it.

5 Jun 2026 View & bid →

Distance Selling and Broadband Contracts: Your Consumer Rights

The Consumer Contracts Regulations 2013 replaced the old Distance Selling Regulations and govern broadband bought online or by phone. Here are your pre-contract information rights, the cancellation right, and how shop purchases differ.

5 Jun 2026 View & bid →

Broadband Cooling Off Period: Your 14-Day Right to Cancel

Broadband bought online or by phone carries a 14-day cooling-off right under the Consumer Contracts Regulations 2013. Here is how to exercise it, what you owe for service used, and getting upfront costs back.

5 Jun 2026 View & bid →

The ASA Typical Speed Rule for Broadband: What It Means for Consumers

The typical speed rule means an advertised speed should be achievable by at least half of customers at peak time. Here is what it requires, where to find the figure, and why it still is not a personal guarantee.

5 Jun 2026 View & bid →

How the ASA Regulates Broadband Speed Advertising

The ASA requires broadband speed claims in adverts to use typical speeds rather than theoretical maximums. Here is what the rules require, what 'typical' means, and what to do if advertising was misleading.

5 Jun 2026 View & bid →

How to Complain About Broadband Mis-Selling

Mis-selling covers being promised a speed you cannot get, hidden costs, or a misrepresented contract. Here is what counts, how to complain, the evidence to gather, and the remedies, including exiting the contract.

5 Jun 2026 View & bid →

How to Keep a Broadband Fault Log: A Template and Guide

A fault log is the single most useful piece of evidence in a broadband dispute. Here is what to record, how to format it, and why it matters for complaints and the ombudsman.

5 Jun 2026 View & bid →

How to Prove an Intermittent Broadband Fault

Intermittent faults are the hardest to fix because they are hard to prove. Logging drop-outs, using router logs and monitoring tools, and building a timeline gives you the evidence providers and the ombudsman need.

5 Jun 2026 View & bid →

What Counts as a Broadband Fault?

Not every broadband problem is a fault in the formal sense, and the distinction affects your rights. Here is the difference between a fault and a performance issue, the main fault types, and how providers classify them.

5 Jun 2026 View & bid →

Consumer Broadband SLAs: What They Mean and What to Look For

Consumer broadband rarely carries a formal business-style SLA, but speed guarantees, automatic compensation and codes of practice serve a similar role. Here is what protections to look for before signing.

5 Jun 2026 View & bid →

Delayed Broadband Activation Compensation: What You Are Owed

If a new broadband service is not activated on the promised date, the automatic compensation scheme pays a set daily amount. Here is what counts as delayed, the rate, and how to claim from participating providers.

5 Jun 2026 View & bid →

Delayed Broadband Repair Compensation: How to Claim

When total loss of service is not repaired within the scheme's window, the automatic compensation scheme pays a set amount for each further day offline. Here are the trigger conditions, rates and how to claim.

5 Jun 2026 View & bid →

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