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Your Broadband Price Rise Rights: A Plain English Summary

Newer contracts must set out any mid-contract price rises in pounds and pence at sign-up, replacing the old inflation-linked approach. Here is how the rules differ by contract date and what to do on a price rise.

5 Jun 2026 View & bid →

Switching Broadband Within a Fixed-Term Contract: Options and Costs

You can switch before your contract ends, but you will usually owe an early termination fee. Here is how to weigh the total cost of switching early against staying, and when paying the ETF is worth it.

5 Jun 2026 View & bid →

Temporary Broadband Solutions During a House Move

A gap of a few weeks during a move does not require a long contract. 4G and 5G portable broadband, MiFi devices and short-term deals can bridge it. Here are the options and what suits a brief period.

5 Jun 2026 View & bid →

Broadband When Moving House: Your Rights Explained

Moving house raises specific broadband rights, including whether you can leave without an exit fee if your provider cannot serve the new address. Here is what your provider must do and how to handle the move.

5 Jun 2026 View & bid →

Negotiating Early Release from a Broadband Contract

Providers sometimes waive early termination fees for reasons such as moving to an unserved area, bereavement or genuine hardship. Here is when they may agree, how to make the request, and what documentation helps.

5 Jun 2026 View & bid →

Switching Broadband When Your Contract Has Ended: What to Do

Out of contract, switching is free of early termination fees and runs through One Touch Switching. Here is how to do it, whether any charges apply, the notice position, and how to get the best deal at the point of switch.

5 Jun 2026 View & bid →

Simultaneous Provide and Cease: How Broadband Switching Used to Work

Simultaneous provide and cease (SPC) was an older switching method that carried a risk of downtime. One Touch Switching replaced it with a cleaner, gaining-provider-led process. Here is the history and the difference.

5 Jun 2026 View & bid →

How to Challenge a Broadband Router Return Fine

A non-return charge for a router is only fair if it reflects the provider's actual loss and you genuinely did not return it. Here is how to dispute one, the Consumer Rights Act considerations, and the CISAS route.

5 Jun 2026 View & bid →

Returning Broadband Equipment After Cancellation: What You Must Return

After cancelling, providers usually require the router and supplied equipment back within a set period, and may charge if you do not return it. Here is what to return, how, and what happens if you fail to.

5 Jun 2026 View & bid →

What Happens When a Broadband Fixed-Term Contract Ends

When a fixed term ends, broadband usually rolls to a monthly basis at a higher out-of-contract price, but you are free to leave. Here is what happens, the notification you should get, and how to act.

5 Jun 2026 View & bid →

Broadband Out-of-Contract Notification: What Ofcom Requires

Ofcom requires providers to tell you when your fixed term is ending and what you will pay afterwards, including their best available deal. Here is what the notification must include and what to do when you get one.

5 Jun 2026 View & bid →

Broadband Cease Charges: What They Are and When You Owe Them

A cease charge can apply when a line is fully ceased rather than transferred to a new provider, and it differs from an early termination fee. Here is what it is, when it applies, and how to avoid it by switching.

5 Jun 2026 View & bid →

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