Live UK government procurement contracts — free to browse, no login required.
Data under Open Government Licence v3.0.
When your landline stops working, report the fault to your communications provider, not Openreach directly. This step-by-step guide covers who to contact, what to have ready, what to say, and what happens after you report.
16 Jun 2026 · 6 min read
Extension sockets and the wiring beyond your master socket are the householder's responsibility, not Openreach's. Learn how ring wiring and star wiring differ, how internal cabling affects broadband speed, and when a provider engineer is worth calling.
16 Jun 2026 · 6 min read
Openreach maintains the line up to and including the master socket, while internal wiring beyond it is the consumer's responsibility. Understand where the boundary sits, what ring wiring is, and how faults are split between Openreach, your ISP and you.
16 Jun 2026 · 6 min read
The Openreach network boundary is the master socket, or Network Termination Equipment, on your wall. This guide explains what sits on each side, what Openreach owns versus what you own, and when Openreach can enter your property.
16 Jun 2026 · 8 min read
An Openreach engineer fixes the network line from the street to your master socket, but not your router, internal wiring or handsets. This guide explains the scope of an Openreach visit, what your ISP covers instead, and when a visit can be chargeable.
16 Jun 2026 · 8 min read
Responsibility for a damaged phone line depends on where the damage sits relative to the master socket. This guide explains the Openreach boundary, what falls to your provider, what you own inside the home, and who to call for each kind of fault.
16 Jun 2026 · 8 min read
Home insurance rarely covers the landline cable running to your property, because the network up to the master socket belongs to Openreach. This guide explains where the boundary sits, what tenants and landlords cover, and how storm damage is handled.
16 Jun 2026 · 6 min read
Standalone call blocking devices sit between your line and phone to screen nuisance calls. Learn how they work, the features they offer, how to set one up, and the calls they cannot stop.
16 Jun 2026 · 9 min read
BT Call Protect screens nuisance calls at network level before they reach your phone. Learn how it classifies calls, what the junk calls list does, how to manage it, and which calls it cannot stop.
16 Jun 2026 · 8 min read
Dialling 1471 reads back the last number that called your landline. Learn when a number is and is not revealed, how it relates to 1571 voicemail, the cost, and what happens after PSTN switch-off.
16 Jun 2026 · 9 min read
Anonymous call rejection blocks landline callers who withhold their number. Learn how to switch it on, whether it carries a charge, and what callers hear when a withheld call is turned away.
16 Jun 2026 · 6 min read
Call barring lets you block whole categories of landline calls, such as outgoing premium-rate or international numbers and incoming withheld callers. This guide explains the types available, how to enable them and what they cost.
16 Jun 2026 · 7 min read
From TPS registration and call-blocking handsets to ISP-level services and silent-call rules, this guide explains what actually reduces nuisance calls on a UK landline and where to report the calls that break the rules.
16 Jun 2026 · 7 min read
Ofcom regulates landline providers but does not resolve individual disputes. Learn when to report a landline issue to Ofcom, how your report supports enforcement action, and where CISAS fits in for an individual remedy.
16 Jun 2026 · 7 min read
CISAS is an Ofcom-approved alternative dispute resolution scheme for landline complaints. Learn how to refer a deadlocked dispute, what awards CISAS can make, the timelines involved and which providers are covered.
16 Jun 2026 · 7 min read
Cancelling a landline contract involves notice periods, possible early termination fees and cooling off rights. This guide explains the process and the protections Ofcom rules give UK landline customers.
16 Jun 2026 · 6 min read
Line rental was the charge for the copper phone line every broadband connection used to ride on. This guide covers its origins, what it covered, why it was controversial and how SOGEA and full fibre eliminated it.
16 Jun 2026 · 8 min read
Line rental once sat under almost every broadband deal. SOGEA and full fibre have removed it for new connections. This guide explains what line rental was, why it is disappearing and what it means for pricing.
16 Jun 2026 · 8 min read
SOGEA delivers FTTC-grade broadband over a single Openreach order with no underlying voice line. This guide covers how it works, why Openreach built it, which providers sell it and what changes for households.
16 Jun 2026 · 7 min read
SOGEA and FTTP let you take broadband without renting a traditional analogue phone line, ending separate line rental. This guide explains how each works and what you lose unless you add a VoIP service.
16 Jun 2026 · 8 min read
Before cancelling a landline, check what depends on it: alarm systems, telecare alerts, 999 resilience in a power cut, and elderly relatives. This guide sets out a dependency checklist and the alternatives.
16 Jun 2026 · 7 min read
Deciding between keeping a landline or going mobile-only depends on coverage, cost, how you use calls, and 999 resilience in a power cut. This guide weighs the factors and explains who should think twice.
16 Jun 2026 · 7 min read
Millions of UK households still rely on a landline, often older, rural or in poor mobile-coverage areas. Ofcom research explains who keeps a fixed line and why some have no realistic mobile alternative.
16 Jun 2026 · 8 min read
Ofcom requires landline providers to identify and support vulnerable consumers. This guide explains the General Conditions, the support that must be offered, what counts as vulnerable, and how to access extra help.
16 Jun 2026 · 8 min read
Priority fault repair gives some landline customers faster restoration when their line fails. This guide explains who qualifies, including disabled and elderly people and telecare users, and how to register with a provider.
16 Jun 2026 · 7 min read
Relay UK is the national text-to-speech relay service that lets deaf and speech-impaired landline users hold phone conversations. This guide explains how it works, what it costs, and why every UK operator must support it.
16 Jun 2026 · 7 min read
A textphone (often called a minicom) lets deaf and speech-impaired users type and read text over a landline. This guide explains how the technology works, why Relay UK now replaces it, and what providers must support.
16 Jun 2026 · 6 min read
Big button phones and hearing aid compatible handsets make landline calls easier for users with sight, dexterity or hearing needs. This guide explains the features, telecoil and M ratings, and what providers must offer.
16 Jun 2026 · 6 min read
Landline accessibility options help older users stay connected with confidence. This guide covers big button phones, hearing aid compatible handsets, Relay UK, priority fault repair and what providers must offer under Ofcom rules.
16 Jun 2026 · 6 min read
Moving home raises a common question: can you take your landline number with you? This guide explains how geographic numbers are tied to location, when you can keep your number, and how VoIP offers a location-neutral alternative.
16 Jun 2026 · 6 min readGet Kael Tripton in your Google feed
⭐ Add as Preferred Source on Google