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Deciding between keeping a landline or going mobile-only depends on coverage, cost, how you use calls, and 999 resilience in a power cut. This guide weighs the factors and explains who should think twice.
16 Jun 2026 · 7 min read
Millions of UK households still rely on a landline, often older, rural or in poor mobile-coverage areas. Ofcom research explains who keeps a fixed line and why some have no realistic mobile alternative.
16 Jun 2026 · 8 min read
Ofcom requires landline providers to identify and support vulnerable consumers. This guide explains the General Conditions, the support that must be offered, what counts as vulnerable, and how to access extra help.
16 Jun 2026 · 8 min read
Priority fault repair gives some landline customers faster restoration when their line fails. This guide explains who qualifies, including disabled and elderly people and telecare users, and how to register with a provider.
16 Jun 2026 · 7 min read
Relay UK is the national text-to-speech relay service that lets deaf and speech-impaired landline users hold phone conversations. This guide explains how it works, what it costs, and why every UK operator must support it.
16 Jun 2026 · 7 min read
A textphone (often called a minicom) lets deaf and speech-impaired users type and read text over a landline. This guide explains how the technology works, why Relay UK now replaces it, and what providers must support.
16 Jun 2026 · 6 min read
Big button phones and hearing aid compatible handsets make landline calls easier for users with sight, dexterity or hearing needs. This guide explains the features, telecoil and M ratings, and what providers must offer.
16 Jun 2026 · 6 min read
Landline accessibility options help older users stay connected with confidence. This guide covers big button phones, hearing aid compatible handsets, Relay UK, priority fault repair and what providers must offer under Ofcom rules.
16 Jun 2026 · 6 min read
Moving home raises a common question: can you take your landline number with you? This guide explains how geographic numbers are tied to location, when you can keep your number, and how VoIP offers a location-neutral alternative.
16 Jun 2026 · 6 min read
How landline number portability lets you keep your phone number when changing provider, how it differs from the mobile PAC process, how long porting takes, and what to do if a port fails.
16 Jun 2026 · 6 min read
070 personal numbers look like mobiles but are forwarding numbers that can cost a great deal to call. An explainer on how they work, how fraudsters exploit them, and how to recognise the warning signs.
16 Jun 2026 · 6 min read
How UK freephone 0800 and 0808 numbers work: why they are free to callers including from mobiles, how businesses pay for them, what calling from abroad costs, and the Ofcom rules that govern them.
16 Jun 2026 · 7 min read
An explainer on UK 03 phone numbers: how they cost the same as 01 and 02 calls, why public bodies and charities use them, and how they differ from 08 numbers under Ofcom rules.
16 Jun 2026 · 6 min read
01 and 02 numbers are geographic UK telephone numbers tied to a local area code. This guide explains how the area coding works, what they cost from landlines and mobiles, why businesses keep them, and what the all-IP migration means.
16 Jun 2026 · 6 min read
118 directory enquiry calls carry an access charge plus a service charge, with a per-call price cap introduced by Ofcom in 2019. This guide explains how the charges work, the cap, and the cheaper alternatives.
16 Jun 2026 · 6 min read
084 and 087 numbers carry a service charge set by the organisation you call plus your provider's access charge. This guide explains the rules on transparency, what the service charge covers, and how to find the cost before you dial.
16 Jun 2026 · 6 min read
Calls to 0845 and 0870 numbers are billed as an access charge set by your phone provider plus a service charge set by the organisation you call. This guide explains the split, the rules, and what to do if you think you have been overcharged.
16 Jun 2026 · 6 min read
0800 and 0808 freephone numbers explained: the 2015 rule change that made them free from mobiles, who actually pays, how the cost is funded and why businesses use them.
16 Jun 2026 · 6 min read
Premium rate 09 numbers explained: what they are, how they are charged through an access charge and a service charge, the disclosure rules, and how to report overcharging.
16 Jun 2026 · 6 min read
How UK landline call costs are built: tariff structure, inclusive minutes, what happens when they run out, off-peak timing and international charges explained in plain terms.
16 Jun 2026 · 7 min read
An analogue telephone adapter lets an old corded or cordless phone keep working over a VoIP service by converting between the analogue signal and digital voice. This guide explains what an ATA does, when you need one, and its limitations.
16 Jun 2026 · 6 min read
DECT cordless phones connect to the phone network through a base station, and most older base stations plug into the analogue line that is being retired. This guide explains what changes at the switch-off and how to keep your handsets working.
16 Jun 2026 · 6 min read
Many door entry and audio-handset systems in blocks of flats route the audio link over the analogue PSTN, which is being retired as the UK moves to all-IP. Residents and managing agents need to know the migration options and who pays.
16 Jun 2026 · 6 min read
When the analogue line goes, an older personal alarm may need replacing. This guide compares IP-compatible units, 4G communicators and hybrid devices, explains who pays, and lists what to check before choosing.
16 Jun 2026 · 6 min read
Millions of personal alarms and fall detectors plug into the analogue phone line being retired by 2027. Here is how telecare works, what Ofcom and government expect of providers, and the steps families should take now.
16 Jun 2026 · 6 min read
Many monitored home alarms still dial out over the old copper phone line, which is being switched off as the network moves to all-IP by 2027. Here is how to check whether your alarm is affected and the steps to upgrade it for IP monitoring.
16 Jun 2026 · 6 min read
On the old copper network, a 999 call carried your address automatically. VoIP makes location harder, which is why next generation 999 and Ofcom's location rules matter. Here is how emergency location works on a digital phone line.
16 Jun 2026 · 8 min read
Calling 999 from a VoIP line is fully supported, but the rules around connectivity, location data and power resilience differ from the old analogue network. Here is what Ofcom requires providers to do and how to prepare for the PSTN switch-off.
16 Jun 2026 · 6 min read
When the mains fails, a VoIP line goes silent unless backup power keeps the router and adapter running. Here is how power resilience works, who must provide a battery backup, and what households should arrange before the PSTN switch-off.
16 Jun 2026 · 7 min read
A UK guide to VoIP call quality: how jitter, packet loss, bandwidth, codec choice, latency and router settings affect calls, plus practical steps and testing methods to diagnose and improve a noisy line.
16 Jun 2026 · 8 min readGet Kael Tripton in your Google feed
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