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VoIP turns speech into digital packets and sends them across the internet using protocols such as SIP and codecs such as G.711. This guide breaks down how a VoIP call is built, routed and kept clear.
16 Jun 2026 · 6 min read
BT is moving existing home phone customers from the analogue PSTN to Digital Voice as the network switches off by 2027. Learn what changes for you, whether you need a new router, and the support available for vulnerable customers.
16 Jun 2026 · 8 min read
Digital Voice is the IP-based phone service replacing the analogue PSTN as Openreach retires its copper voice network by 2027. Find out how it works, what equipment you need and how power resilience is handled.
16 Jun 2026 · 6 min read
With the all-IP migration completing in 2027, devices plugged into the phone line need checking now. This practical checklist covers auditing alarms, telecare, fax and EPOS, contacting providers, and who to ask for help.
16 Jun 2026 · 6 min read
The Public Switched Telephone Network has carried UK voice calls for over a century. This guide explains how the PSTN works, why the ageing analogue infrastructure is being retired, and what digital voice over broadband replaces it with by 2027.
16 Jun 2026 · 6 min read
The UK's copper analogue phone network is being retired and replaced with digital voice over broadband. This guide explains what the PSTN switch-off means, who is affected, the timeline, and the steps households and businesses should take now.
16 Jun 2026 · 6 min read
For many rural UK households without access to full-fibre or cable broadband, a 4G or 5G mobile broadband router is the most practical current option. This article explains how to assess coverage, improve signal, and decide when satellite is the better answer.
16 Jun 2026 · 7 min read
The small claims court is an option for a broadband dispute, often after ADR or for claims within the limit. Here is when to use it, how to file, what you can claim, and what the provider is likely to do.
5 Jun 2026 · 3 min read
Billing errors, wrong charges, unexpected fees or a charge after cancellation, are common and challengeable. Here is how to spot them, raise a dispute, use the Direct Debit Guarantee, and escalate if needed.
5 Jun 2026 · 3 min read
Payment protection add-ons promise to cover your bill in certain circumstances, but exclusions and value vary. Here is what such cover typically offers and excludes, how claims work, and whether it represents value.
5 Jun 2026 · 3 min read
Newer contracts must set out any mid-contract price rises in pounds and pence at sign-up, replacing the old inflation-linked approach. Here is how the rules differ by contract date and what to do on a price rise.
5 Jun 2026 · 3 min read
You can switch before your contract ends, but you will usually owe an early termination fee. Here is how to weigh the total cost of switching early against staying, and when paying the ETF is worth it.
5 Jun 2026 · 3 min read
A gap of a few weeks during a move does not require a long contract. 4G and 5G portable broadband, MiFi devices and short-term deals can bridge it. Here are the options and what suits a brief period.
5 Jun 2026 · 3 min read
Moving house raises specific broadband rights, including whether you can leave without an exit fee if your provider cannot serve the new address. Here is what your provider must do and how to handle the move.
5 Jun 2026 · 3 min read
Providers sometimes waive early termination fees for reasons such as moving to an unserved area, bereavement or genuine hardship. Here is when they may agree, how to make the request, and what documentation helps.
5 Jun 2026 · 3 min read
Out of contract, switching is free of early termination fees and runs through One Touch Switching. Here is how to do it, whether any charges apply, the notice position, and how to get the best deal at the point of switch.
5 Jun 2026 · 3 min read
Simultaneous provide and cease (SPC) was an older switching method that carried a risk of downtime. One Touch Switching replaced it with a cleaner, gaining-provider-led process. Here is the history and the difference.
5 Jun 2026 · 3 min read
After cancelling, providers usually require the router and supplied equipment back within a set period, and may charge if you do not return it. Here is what to return, how, and what happens if you fail to.
5 Jun 2026 · 3 min read
When a fixed term ends, broadband usually rolls to a monthly basis at a higher out-of-contract price, but you are free to leave. Here is what happens, the notification you should get, and how to act.
5 Jun 2026 · 3 min read
Ofcom requires providers to tell you when your fixed term is ending and what you will pay afterwards, including their best available deal. Here is what the notification must include and what to do when you get one.
5 Jun 2026 · 3 min read
A cease charge can apply when a line is fully ceased rather than transferred to a new provider, and it differs from an early termination fee. Here is what it is, when it applies, and how to avoid it by switching.
5 Jun 2026 · 3 min read
The Consumer Rights Act 2015 lets you challenge broadband contract terms that create a significant imbalance against you. Here is what makes a term unfair, how to challenge it, and where to report it.
5 Jun 2026 · 3 min read
The Consumer Contracts Regulations 2013 replaced the old Distance Selling Regulations and govern broadband bought online or by phone. Here are your pre-contract information rights, the cancellation right, and how shop purchases differ.
5 Jun 2026 · 3 min read
Broadband bought online or by phone carries a 14-day cooling-off right under the Consumer Contracts Regulations 2013. Here is how to exercise it, what you owe for service used, and getting upfront costs back.
5 Jun 2026 · 3 min read
Mis-selling covers being promised a speed you cannot get, hidden costs, or a misrepresented contract. Here is what counts, how to complain, the evidence to gather, and the remedies, including exiting the contract.
5 Jun 2026 · 3 min read
A fault log is the single most useful piece of evidence in a broadband dispute. Here is what to record, how to format it, and why it matters for complaints and the ombudsman.
5 Jun 2026 · 3 min read
Intermittent faults are the hardest to fix because they are hard to prove. Logging drop-outs, using router logs and monitoring tools, and building a timeline gives you the evidence providers and the ombudsman need.
5 Jun 2026 · 3 min read
Not every broadband problem is a fault in the formal sense, and the distinction affects your rights. Here is the difference between a fault and a performance issue, the main fault types, and how providers classify them.
5 Jun 2026 · 3 min read
Consumer broadband rarely carries a formal business-style SLA, but speed guarantees, automatic compensation and codes of practice serve a similar role. Here is what protections to look for before signing.
5 Jun 2026 · 3 min read
If a new broadband service is not activated on the promised date, the automatic compensation scheme pays a set daily amount. Here is what counts as delayed, the rate, and how to claim from participating providers.
5 Jun 2026 · 3 min readGet Kael Tripton in your Google feed
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