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Ofcom banned CPI-linked mid-contract price rises for new mobile contracts from January 2025. Find out what fixed-price commitments mean, when legacy contracts still allow rises, and how to use your right to exit.
16 Jun 2026 · 7 min read
UK mobile phone buyers have layered legal protections covering the handset itself, the contract terms, and the service delivered. Understanding which law applies at each stage makes it far easier to enforce your rights.
16 Jun 2026 · 7 min read
Making a successful mobile theft insurance claim in the UK depends on acting quickly, gathering the right documents, and understanding what can cause a claim to fail. This guide sets out the process step by step.
16 Jun 2026 · 7 min read
Number porting failures — from missed deadlines to lost numbers — affect a small but significant share of UK switchers each year. Ofcom rules are clear on what operators must do, and on how to escalate when they do not.
16 Jun 2026 · 7 min read
UK mobile numbers are tied to operator accounts, not to individuals, and extended inactivity triggers automatic closure on most networks. Understanding the rules around retention, low-use keeping strategies, and VoIP porting can save you from losing a number permanently.
16 Jun 2026 · 7 min read
Ofcom's Fairness for Customers programme and social tariff obligations mean UK mobile customers in financial difficulty have real options, from payment deferrals to dedicated low-cost plans. Here is how the support landscape works.
16 Jun 2026 · 7 min read
Recycling or reselling a smartphone without fully clearing it can expose banking credentials, photos, and account tokens to strangers. This article explains what factory reset does and does not remove, and the correct steps to wipe a device securely.
16 Jun 2026 · 7 min read
Cancelling a mobile contract without taking your number involves a STAC code that closes your account and releases the number back to your operator's pool. Here is what actually happens and how to manage the process.
16 Jun 2026 · 6 min read
Mid-contract mobile upgrades can appear attractive but come with ETF implications, contract resets, and hidden costs that make the true price significantly higher than the headline monthly figure. Here is how to evaluate the real cost.
16 Jun 2026 · 7 min read
Being sold a mobile contract on the basis of inaccurate coverage claims, hidden charges, or a tariff that does not match what was agreed gives you specific rights under UK consumer law. This article sets out how to build a case and escalate it.
16 Jun 2026 · 7 min read
Missing payments on a mobile contract can trigger a debt collection process that affects your credit file and may lead to court action. Understanding how the escalation pathway works, and where you can push back, is essential.
16 Jun 2026 · 8 min read
Every app permission you grant is a gateway to personal data on your phone. UK GDPR gives you specific rights over how that data is collected and used, and the ICO enforces those rights against app developers and operators.
16 Jun 2026 · 7 min read
5G Standalone replaces the 4G core network with a native 5G core, unlocking network slicing, lower latency, and new enterprise services. This article explains what that means for UK consumers and businesses.
16 Jun 2026 · 7 min read
The Consumer Contracts Regulations 2013 give you a 14-day cancellation right when you sign up for a mobile contract online or by phone. Here is what operators must tell you, and what to do if your rights are denied.
16 Jun 2026 · 7 min read
The Consumer Contracts Regulations 2013 give you 14 days to cancel a mobile contract taken out online or by phone, with no penalty. Understand what you owe if you have used the service, and how to exercise the right correctly.
16 Jun 2026 · 8 min read
Ofcom investigates systemic problems and can fine operators, but it does not resolve individual disputes. This guide explains when to go to Ofcom, how to log a complaint online, and when to use an ADR scheme instead.
16 Jun 2026 · 7 min read
CISAS is one of two Ofcom-approved ADR schemes for mobile disputes in the UK. Find out when and how to refer a complaint, what CISAS can award, and how long the process takes.
16 Jun 2026 · 6 min read
Ofcom rules cap mobile early termination fees at the remaining monthly charges minus any cost savings to your operator. Learn what operators can charge, how to verify a compliant ETF, and how to challenge an excessive one.
16 Jun 2026 · 7 min read
Moving abroad does not automatically mean losing your UK mobile number, but the options depend on your contract terms, roaming costs, and whether you are prepared to port the number to an alternative service. Here is a practical overview of the choices.
16 Jun 2026 · 8 min read
An eSIM lets you download a local carrier's profile before or during a trip abroad, potentially cutting roaming costs without carrying a second physical SIM. This article explains how the process works and what to check before you travel.
16 Jun 2026 · 7 min read
Airplane mode disables a device's cellular, Wi-Fi, and Bluetooth radios simultaneously, but modern rules allow most airlines to permit Wi-Fi and Bluetooth to be re-enabled separately. Here is a clear breakdown of what it controls and when it is useful.
16 Jun 2026 · 7 min read
NHS policy on mobile phones has shifted significantly over the past decade, with most hospitals now permitting use in common areas. Here is what the current evidence says and how to check your hospital's rules.
16 Jun 2026 · 7 min read
Deaf, deafblind, and speech-impaired people in the UK can text 999 in an emergency after registering in advance. This article explains how the 999 SMS service works, its limitations, and how it compares to Relay UK.
16 Jun 2026 · 7 min read
Advanced Mobile Location automatically transmits your GPS and Wi-Fi position to UK emergency services the moment you dial 999 or 112. This article explains how AML works, its accuracy, and which devices support it.
16 Jun 2026 · 7 min read
Both 999 and 112 connect to UK emergency services from any mobile, even without a SIM. This article covers routing, location sharing, Emergency SMS, and what to do if you cannot speak.
16 Jun 2026 · 7 min read
Relay UK lets deaf, deafblind, hard of hearing, and speech-impaired people make and receive phone calls via a text-to-speech relay. Here is how it works on mobile and which networks must support it.
16 Jun 2026 · 7 min read
Ofcom mandates a range of accessibility services for mobile customers, from relay services for deaf users to priority fault repair for disabled customers. Here is what operators must provide and how to access it.
16 Jun 2026 · 7 min read
The ICO handles data privacy complaints against mobile operators, not billing or coverage disputes. This article explains what the ICO can investigate, how to submit a complaint, and what outcomes are possible.
16 Jun 2026 · 7 min read
If your mobile operator suffers a data breach, acting quickly limits the damage. This article sets out the immediate steps to take, how to protect yourself, and your rights under UK GDPR.
16 Jun 2026 · 7 min read
UK GDPR gives mobile customers enforceable rights over how operators collect, store and share personal data. Here is what operators process, what you can demand, and how the ICO enforces your rights.
16 Jun 2026 · 8 min readGet Kael Tripton in your Google feed
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