TL;DR
The Motability Scheme has confirmed updated mileage rules from 1 July. The standard mileage allowance covers personal use of leased vehicles, with exception categories for higher needs. Customers should check the new terms in their lease agreement.
The Motability Scheme has confirmed mileage rules changing from 1 July, covering the cars, wheelchair accessible vehicles, powered wheelchairs and mobility scooters leased through the scheme. The standard mileage allowance covers personal use, with specific exception categories for customers with higher mileage needs.
How the Motability Scheme works
The Motability Scheme lets people who receive certain disability benefits exchange the benefit for a leased car, wheelchair accessible vehicle, powered wheelchair or scooter. The scheme is run by Motability Operations, the appointed scheme operator.
Eligibility requires receipt of the higher rate mobility component of Personal Independence Payment, Disability Living Allowance, Adult Disability Payment, Armed Forces Independence Payment or War Pensioners' Mobility Supplement, and at least 12 months remaining on the award.
Standard mileage rules
Each lease comes with a standard mileage allowance over the three-year term, typically 60,000 miles or 20,000 miles a year. The allowance covers personal use of the vehicle by the customer or their named drivers.
Customers exceeding the allowance pay an excess mileage charge at the end of the lease, calculated on a per-mile basis. The exact rate depends on the vehicle category and is set out in the lease agreement.
Exception categories from 1 July
Customers with specific higher mileage needs can apply for an increased allowance. The exception process requires evidence of the need, which can include long-distance medical appointments, distance to nearest specialist services or work-related travel.
Applications go through the Motability customer service team. The scheme has confirmed updated exception processes from 1 July, with the published guidance setting out which categories qualify and the evidence requirements.
Insurance, breakdown and servicing
Motability lease cars come with comprehensive insurance, breakdown cover and full servicing included. The lease covers most maintenance costs, with customers responsible only for fuel, tyres past minimum wear and any damage outside fair wear and tear.
Named drivers can be added to the insurance free of charge. The lease includes RAC breakdown cover for the duration of the agreement.
What to do if the rules affect you
Existing customers should review their lease agreement for the current mileage allowance and any conditions. The Motability customer service line on 0300 456 4566 can confirm specific entitlements.
Customers approaching the end of a lease can discuss higher mileage options when choosing their next vehicle. Family Fund, Turn2us and Citizens Advice can offer wider guidance on managing disability-related travel costs.
Key facts
- Standard allowance typically 60,000 miles over three-year lease.
- Excess mileage charge applies at end of lease.
- Exception categories require evidence.
- Motability customer service line is 0300 456 4566.
- Eligibility requires higher rate mobility benefits.
FAQ
How many miles can I drive on my Motability car?
The standard allowance is typically 60,000 miles over a three-year lease, with excess mileage charges if you exceed the allowance. Customers with specific higher needs can apply for an exception.
Who qualifies for a Motability lease?
Anyone receiving the higher rate mobility component of Personal Independence Payment, Disability Living Allowance, Adult Disability Payment, Armed Forces Independence Payment or War Pensioners' Mobility Supplement with at least 12 months remaining on the award.
Are insurance and servicing included?
Yes, comprehensive insurance, breakdown cover and full servicing are included in the lease. Customers pay for fuel, tyres past minimum wear, and any damage outside fair wear and tear.
How do I apply for a higher mileage exception?
Contact the Motability customer service team on 0300 456 4566 with evidence of the need, which can include medical appointments, distance to specialist services or work-related travel.
