Last reviewed: May 2026
Quick answer: The current Leicester City Council Tax telephone number is published on leicester.gov.uk and printed on the back of every bill; older numbers in third-party articles can be out of date.If you need to phone Leicester City Council about Council Tax, the right number is on leicester.gov.uk and on the back of your current bill. Council contact centre arrangements are restructured every few years, so numbers printed in older articles or on third-party sites can stop working.
This article sets out where to find the current telephone number, what the council's phone-line accessibility options are, what to have ready before you call, and when calling is faster than using an online form.
| Band | Property Value (1991) | Ratio to Band D |
|---|---|---|
| A | Up to £40,000 | 6/9 |
| B | £40,001 to £52,000 | 7/9 |
| C | £52,001 to £68,000 | 8/9 |
| D | £68,001 to £88,000 | 9/9 |
| E | £88,001 to £120,000 | 11/9 |
| F | £120,001 to £160,000 | 13/9 |
| G | £160,001 to £320,000 | 15/9 |
| H | Over £320,000 | 18/9 |
Band ranges set nationally in 1991. Leicester City Council sets the cash amount per band each February.
Where to find the current Leicester Council Tax phone number
The current Leicester City Council Tax telephone number is published on the Council Tax contact page at leicester.gov.uk. The same number is printed on the back of every annual bill, in the section headed "How to contact us". The bill is the most reliable source because it is updated each year before being posted.
The council publishes both a main switchboard and a dedicated Council Tax line. Calling the dedicated line is faster because it goes straight to the right team. Standard call charges apply from a landline or mobile.
Avoid premium-rate aggregator numbers that appear at the top of search results. Some of them charge a per-minute fee on top of the normal call cost; others simply forward to the council's public number after a recorded message. Leicester's own pages are free of those charges.
Council Tax bands A to H in Leicester
The Valuation Office Agency assigns every home in England to one of eight bands, A through H, based on its value in April 1991. Leicester then sets a Band D rate; every other band is a fixed fraction of Band D.
Band A is 6/9ths of Band D, Band B is 7/9ths, Band C is 8/9ths, Band E is 11/9ths, Band F is 13/9ths, Band G is 15/9ths and Band H is 18/9ths. This ratio is fixed by central government and applies the same way in Leicester as it does in any other English billing authority.
To check your band, look up your address on the Valuation Office Agency search tool, or use the band shown on your annual bill. If you think the band is wrong because of evidence about your property in 1991, you have a narrow window to challenge it once you first move in.
Accessibility, language and text relay options
Leicester City Council offers accessibility support on its Council Tax line. Relay UK (formerly Text Relay) handles calls for residents who are Deaf, deafened, hard of hearing or have a speech impairment; you can dial through the Relay UK app or textphone service to connect to the council line.
Interpreting in other languages can be arranged through the council's contact centre; ask the call handler when you get through. British Sign Language video interpreting is available for in-person appointments and (in some cases) for video calls.
If your sight is impaired and you have trouble with paper bills, ask the council for large print, audio or Braille versions. Email and online forms are also fully accessible if you use a screen reader.
What to have ready before you phone Leicester
Before you call, gather: your Council Tax account reference (top right of your bill), your full address and postcode, relevant dates (move-in or move-out date, date a discount should start), names of any other adults at the property, and (for arrears) the amount you can pay each month and your income source.
If you are calling about a liability order or court summons, have the summons reference and the hearing date to hand. If you are calling about a discount or exemption, have the supporting evidence ready to scan or email.
If you are calling for someone else, you will need their written permission for the council to discuss the account with you, because of data protection rules.
When to use the phone and when to use an online form
For most routine Council Tax tasks the online forms on leicester.gov.uk are faster than the phone. The forms include: tell us you have moved in or out, set up a Direct Debit, apply for the single person discount, apply for Council Tax Support, apply for a student exemption, change a name on the account, and ask for a 12-instalment payment plan.
Use the phone for cases the form does not cover, for following up on a form you have already submitted, for arrears cases, and for accessibility reasons where the website is harder to use than a call. Use letters (recorded delivery) for formal correspondence such as appeals and representations.
Email is suitable for non-urgent correspondence where you want a written record. Quote your Council Tax account reference in the subject line.
Frequently Asked Questions
Why is the Leicester Council Tax number sometimes hard to find?
Council websites are restructured periodically, so a saved or bookmarked URL can stop working. The "Contact us" section of leicester.gov.uk is the most stable starting point; the bill itself is the most reliable.
Can I pay my Leicester Council Tax by phone?
Yes. Leicester runs a 24-hour automated phone payment line; the number is on the back of the bill. You will need your Council Tax account reference and a debit or credit card.
What if I cannot speak on the phone?
Use Relay UK if you are Deaf, deafened, hard of hearing or have a speech impairment. Alternatively, use the online forms or email the Council Tax team using the address on the contact page; both are fully accessible.
Can a friend phone Leicester Council Tax for me?
Yes, but they will need your written permission for the council to discuss the account with them. Send a signed letter or use the online consent form on leicester.gov.uk.
Do I have to phone Leicester to set up Direct Debit?
No. The Direct Debit form on leicester.gov.uk handles new mandates and changes to existing ones. The phone line is best kept for cases the form does not cover.
How We Verified This
Contact channel information verified against published Leicester City Council guidance and the data protection rules in the UK GDPR and Data Protection Act 2018. Accessibility options verified against Relay UK guidance and the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.