Telegraph Pole Removal: Who Is Responsible and What to Do
Wanting a telegraph pole gone is common, but removal is rarely straightforward. This guide explains when removal can be requested, who owns the pole, how to apply to Openreach, and what happens if the operator refuses.
Landline Outage: What to Do and What You Are Owed
A practical UK guide to landline outages: how to tell whether the fault is local or your own line, how to report it, the compensation rights that apply under Ofcom's scheme, how to cope without a phone, and VoIP backup options.
How to Claim Landline Compensation: A Practical Guide
A step-by-step guide to claiming landline compensation in the UK, covering Ofcom automatic compensation, manual claims against non-participating providers, the evidence to keep, and how to escalate to an alternative dispute resolution scheme if refused.
Landline Compensation: The Ofcom Automatic Compensation Scheme
Ofcom's automatic compensation scheme covers landlines as well as broadband, paying set daily amounts for delayed repairs, late installs and missed appointments. Learn the trigger events, the amounts, which providers take part, and how the payments reach you.
How to Report a Landline Fault: A Step-by-Step Guide
When your landline stops working, report the fault to your communications provider, not Openreach directly. This step-by-step guide covers who to contact, what to have ready, what to say, and what happens after you report.
Extension Sockets and Internal Phone Wiring: Your Responsibility
Extension sockets and the wiring beyond your master socket are the householder's responsibility, not Openreach's. Learn how ring wiring and star wiring differ, how internal cabling affects broadband speed, and when a provider engineer is worth calling.
Inside vs Outside Phone Wiring: Who Is Responsible for What
Openreach maintains the line up to and including the master socket, while internal wiring beyond it is the consumer's responsibility. Understand where the boundary sits, what ring wiring is, and how faults are split between Openreach, your ISP and you.
The Openreach Network Boundary: Where Their Responsibility Ends
The Openreach network boundary is the master socket, or Network Termination Equipment, on your wall. This guide explains what sits on each side, what Openreach owns versus what you own, and when Openreach can enter your property.
What Openreach Engineers Can and Cannot Fix
An Openreach engineer fixes the network line from the street to your master socket, but not your router, internal wiring or handsets. This guide explains the scope of an Openreach visit, what your ISP covers instead, and when a visit can be chargeable.
