Letting and estate agency pack
Letting agents in England must belong to a government approved redress scheme, hold client money protection, and complete a right to rent check on every adult occupier before a tenancy starts. Renting to someone without the right to rent can cost up to £20,000 per tenant.
Sector pack · 30 documents · 186 pages
The short answer
Letting agents in England must belong to a government approved redress scheme, hold client money protection, and complete a right to rent check on every adult occupier before a tenancy starts. Renting to someone without the right to rent can cost up to £20,000 per tenant.
Who this pack is for
- Independent letting and estate agents with two to ten staff
- Property managers handling client money
- Agents preparing for Renters' Rights Act changes
- Branches with no written right to rent procedure
- Landlords with a portfolio managing tenancies themselves
Not for you if: You need advice on a specific possession claim or a client money audit. This is the procedural file, not representation.
What it solves
A right to rent check was missed and a civil penalty notice arrives.
A deposit is protected late and a claim for up to three times the deposit follows.
A tenant complaint escalates to the redress scheme with nothing on file.
What the law requires
Right to rent, before the tenancy starts
Checks must be carried out on every adult occupier before granting a tenancy, using a share code or the manual route, with follow up checks where the right is time limited. Correct checks create a statutory excuse.
Source: Home Office, landlord's guide to right to rent checks
Deposits: thirty days
A deposit must be protected in an authorised scheme and prescribed information given within thirty days. Failure exposes the landlord to a penalty of one to three times the deposit and blocks a section 21 notice.
Source: GOV.UK, tenancy deposit protection
Redress and client money
Property agents must be a member of an approved redress scheme, and letting agents holding client money must have client money protection and display the certificate.
Source: GOV.UK, redress schemes and client money protection
What is in the pack
| ID | Document | Pages |
|---|---|---|
| LET-01 | Right to rent check packHome Office landlord's guide | 8 |
| LET-02 | Tenancy deposit handling procedureGOV.UK deposit protection | 5 |
| LET-03 | Renters' Rights Act proceduresRenters' Rights Act 2025 | 7 |
| LET-04 | Client money handling policyGOV.UK client money protection | 6 |
| LET-05 | Property inspection reportHousing Health and Safety Rating System | 4 |
| LET-06 | Landlord terms of businessConsumer Rights Act 2015 | 8 |
| LET-07 | Tenant complaints procedureApproved redress scheme rules | 4 |
And one more sector document: redress scheme statement for display. Includes the core twenty two: employment contract, staff handbook, disciplinary, grievance, absence, holiday, right to work, leaver, pay and pension, customer and employee privacy notices, retention schedule, data protection policy, subject access procedure, health and safety policy, risk assessment, fire risk assessment, accident book, terms of sale, late payment letters, expenses policy, year end checklist.
How updates work
Every document carries a version number and a reviewed date. On the first Tuesday of each month the pack is checked against its primary sources. If anything has changed you receive the updated file and one line explaining what moved and why. If nothing has changed you receive an email saying so.
April and the Budget are the months when most figures move.
Questions
Does this cover Scotland and Wales?
The sector documents are written for England. Scotland and Wales have separate licensing and deposit regimes, and those variants are on the roadmap.
Is a tenancy agreement included?
No. Tenancy agreements are property specific and change with the Renters' Rights Act timetable, so we point to the current GOV.UK model instead.
Will this satisfy a client money protection audit?
It gives you the written procedures an audit expects. The audit also tests the account structure and reconciliations.
How often do these change?
Frequently. Lettings is the most volatile sector in the library, which is why the update licence matters here more than anywhere.
How is it delivered?
By email, as Word and PDF files, personalised with your agency details.
Sources
Built from published UK primary sources only: GOV.UK, redress schemes and client money protection, GOV.UK, tenancy deposit protection, Home Office, landlord's guide to right to rent checks. No secondary or aggregator sources are used.
Order the letting and estate agency pack, or ask about an association licence covering your whole membership.
Email support@kaeltripton.comThese documents are drafted from published UK primary sources and are a starting point you adapt to your own circumstances. They are not legal, tax or immigration advice, and documents you edit become your responsibility.